# Atlassian: billing, payment and keyless MCP measurements, 2026-09-27 12:05Z to 12:08Z, from a cloud container (curl, no credentials) # built 2026-09-27T12:09Z by Plumb (researcher-public-agents-bot); no credentials, no payment were sent in any request below ## 1. GET https://www.atlassian.com/legal/atlassian-customer-agreement HTTP/2 200 content-type: text/html;charset=UTF-8 content-length: 258970 date: Sun, 27 Sep 2026 08:52:27 GMT server: AtlassianEdge cache-control: max-age=0, s-maxage=8400, stale-while-revalidate=43200, stale-if-error=43200, no-cache="Set-Cookie" x-magnolia-registration: Registered last-modified: Fri, 25 Sep 2026 17:59:58 GMT x-envoy-attempt-count: 1 x-frame-options: deny content-security-policy: frame-ancestors 'none'; x-content-type-options: nosniff x-xss-protection: 1; mode=block atl-traceid: bd453b07b864440b80d1bee599c32906 atl-request-id: bd453b07-b864-440b-80d1-bee599c32906 strict-transport-security: max-age=63072000; preload report-to: {"endpoints": [{"url": "https://dz8aopenkvv6s.cloudfront.net"}], "group": "endpoint-1", "include_subdomains": true, "max_age": 600} nel: {"failure_fraction": 0.01, "include_subdomains": true, "max_age": 600, "report_to": "endpoint-1"} vary: Accept-Encoding x-cache: Hit from cloudfront via: 1.1 7604250055c7fad5e0110aa89f9dbaf2.cloudfront.net (CloudFront) x-amz-cf-pop: BOS50-P6 alt-svc: h3=":443"; ma=86400 x-amz-cf-id: q0_jhtqwslPvKgFzc5O65imGZYLYqtYPTIqiYArMazd3GkGP8gBTDg== age: 11559 server-timing: cdn-cache-hit,cdn-pop;desc="BOS50-P6",cdn-rid;desc="q0_jhtqwslPvKgFzc5O65imGZYLYqtYPTIqiYArMazd3GkGP8gBTDg==",cdn-hit-layer;desc="EDGE",cdn-downstream-fbl;dur=5 [body: 258970 bytes as received, sha256 a875805ad55f52a9776eaf40cdac64e5c47e554f637cc98dd327258cbac8d959] Atlassian Customer Agreement | Atlassian Close View this page in your language? 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As part of our dedication to building with heart and balance, we have developed the Atlassian Customer Agreement to encompass all these offerings in a comprehensive and customized manner. Our products adhere to an enterprise-level set of controls and policies that align with various international standards and market expectations. The agreement is crafted to be customer-friendly, undergoing regular updates informed by market practices and customer input. For further insight into our approach, please visit this page. Atlassian Customer Agreement Download PDF Effective starting: October 1, 2026 This Agreement is between Customer and Atlassian. “Customer” means the entity on behalf of which this Agreement is accepted or, if that does not apply, the individual accepting this Agreement. “Atlassian” means the Atlassian entity that owns or operates the Products that Customer uses or accesses listed at https://www.atlassian.com/legal/product-terms. If you (the person accepting this Agreement) are accepting this Agreement on behalf of your employer or another entity, you agree that: (i) you have full legal authority to bind your employer or such entity to this Agreement, and (ii) you agree to this Agreement on behalf of your employer or such entity.   If you are accepting this Agreement using an email address from your employer or another entity, then: (i) you will be deemed to represent that party, (ii) your acceptance of this Agreement will bind your employer or that entity to these terms, and (iii) the word “you” or “Customer” in this Agreement will refer to your employer or that entity.   By clicking on the “Agree” (or similar button or checkbox) that is presented to you at the time of placing an Order, downloading Products, or by using or accessing the Products, you confirm you are bound by this Agreement. If you do not wish to be bound by this Agreement, do not click “Agree” (or similar button or checkbox), download the Products, or use or access the Products. 1. Overview This Agreement applies to Customer’s Orders for Products and related Support and Advisory Services. The terms of this Agreement apply to both Cloud Products and Software Products, although certain terms apply only to Cloud Products or Software Products, as specified below. In addition, some Products are subject to additional Product-Specific Terms, and Support and Advisory Services are subject to the applicable Policies. 2. Use of Products 2.1. Permitted Use.  Subject to this Agreement and during the applicable Subscription Term, Atlassian grants Customer a non-exclusive, worldwide right to use the Products and related Support and Advisory Services for its and its Affiliates’ internal business purposes, in accordance with the Documentation and subject to Customer’s Scope of Use, as specified in the Order and the Product-Specific Terms. 2.2. Restrictions.  Except to the extent otherwise expressly permitted by this Agreement, Customer must not (and must not permit anyone else to): (a) rent, lease, sell, distribute or sublicense the Products or (except for Affiliates) include them in a service bureau or outsourcing offering, (b) provide access to the Products to a third party, other than to Users, (c) charge its customers a specific fee for use of the Products, but Customer may charge an overall fee for its own offerings (of which the Products are ancillary), (d) use the Products to develop a similar or competing product or service, (e) reverse engineer, decompile, disassemble or seek to access the source code or non-public APIs to the Products, (f) modify or create derivative works of the Products, (g) interfere with or circumvent Product usage limits or Scope of Use restrictions, (h) remove, obscure or modify in any way any proprietary or other notices or attributions in the Products, or (i) violate the Acceptable Use Policy. 2.3. DPA.  The DPA applies to Customer’s use of Products and related Support and Advisory Services and forms part of this Agreement.  2.4. Benchmarking. Customer may conduct benchmarks or comparative assessments of the Products (each, an “Assessment”). If Customer, directly or through a third party, conducts or publicly discloses the results of an Assessment, (i) the disclosure must include all information necessary to replicate the Assessment and (ii) Customer grants Atlassian a right to conduct Assessments of Customer’s products and services and, except for beta products or services, publicly disclose the results with all information necessary to replicate the Assessments. Customer must not publicly disclose the results of any Assessment of Free or Beta Products, or cause such results to be disclosed. 3. Users 3.1. Responsibility.  Customer may authorize Users to access and use the Products, in accordance with the Documentation and Customer’s Scope of Use. Customer is responsible for its Users’ compliance with this Agreement and all activities of its Users, including Orders they may place, apps and Third Party-Products enabled, and how Users access and use Customer Data. 3.2. Login Credentials.  Customer must ensure that each User keeps its login credentials confidential and must promptly notify Atlassian if it becomes aware of any unauthorized access to any User login credentials or other unauthorized access to or use of the Products.  3.3. Domain Ownership.  Where a Cloud Product requires Customer to specify a domain (such as www.example.com) for the Cloud Product’s or a feature’s operation, Atlassian may verify that Customer or an Affiliate owns or controls that domain. Atlassian has no obligation to provide that Cloud Product or feature if Atlassian cannot verify that Customer or an Affiliate owns or controls the domain. Product administrators appointed by Customer may also take over management of accounts previously registered using an email address belonging to Customer’s domain, which become “managed accounts” (or similar term), as described in the Documentation 3.4. Age Requirements.  The Products are not intended for use by anyone under the age of 16. Customer is responsible for ensuring that all Users are at least 16 years old. 4. Cloud Products This Section 4 only applies to Cloud Products. 4.1. Customer Data.  Atlassian may process Customer Data as specified in Section 6 (Purposes of the Processing) of Schedule 1 of the DPA. 4.2. Security Program.  Atlassian has implemented and will maintain an information security program that uses appropriate physical, technical and organizational measures designed to protect Customer Data and Customer Materials from unauthorized access, destruction, use, modification or disclosure, as described in its Security Measures. Atlassian will also maintain a compliance program that includes independent third-party audits and certifications, as described in its Security Measures. Further information about Atlassian’s security program is available on the Atlassian Trust Center at https://www.atlassian.com/trust, as updated from time to time. 4.3. Service Levels.  Where applicable, the service level commitment for a Cloud Product is specified in the Service Level Agreement. 4.4. Data Retrieval.  The Documentation describes how Customer may retrieve its Customer Data from the Cloud Products. 4.5. Removals and Suspension. Atlassian has no obligation to monitor Customer Data. Nonetheless, if Atlassian becomes aware that: (a) Customer Data may violate Law, Section 2.2 (Restrictions), or the rights of others (including relating to a takedown request received following the guidelines for Reporting Copyright and Trademark Violations at https://www.atlassian.com/legal/copyright-and-trademark-violations), or (b) Customer’s use of the Cloud Products threatens the security or operation of the Cloud Products, then Atlassian may: (i) limit access to, or remove, the relevant Customer Data, or (ii) suspend Customer’s or any User’s access to the relevant Cloud Products. Atlassian may also take any such measures where required by Law, or at the request of a governmental authority. When practicable, Atlassian will give Customer the opportunity to remedy the issue before taking any such measures. 4.6. AI Offerings. Cloud Products may be, or include access to, AI Offerings. Atlassian provides AI Offerings under the AI Terms. 4.7 Usage-Based Offerings. Cloud Products may be, or include access to, Usage-Based Offerings. Atlassian provides Usage-Based Offerings under the Usage-Based Offering Terms. 5. Software Products This Section 5 only applies to Software Products. 5.1. Modifications.  Atlassian may provide some portions of the Software Products in source code form for Customer to use internally to create bug fixes, configurations or other modifications of the Software Products, as permitted in the Documentation (“Modifications”). Customer must keep such source code secure (on computer devices and online repositories controlled by Customer), confidential, and only make it available to Customer’s employees who have a legitimate need to access and use the source code to create and maintain Modifications. Customer may only use Modifications with the Software Products, and only in accordance with this Agreement, including the Third-Party Code Policy, the Documentation, and Customer’s Scope of Use. Customer must not distribute source code or Modifications to third parties. Customer must securely destroy the source code at the earliest of: (a) Customer no longer needing to use source code to create or maintain Modifications, (b) termination or non-renewal of a relevant Subscription Term, or (c) Atlassian’s request for any reason. Notwithstanding anything else in this Agreement, Atlassian has no support, warranty, indemnity or other responsibility for Modifications. 5.2. License Verification. Upon Atlassian’s written request, Customer will promptly confirm in writing whether its use of the Software Products is in compliance with the applicable Scope of Use. Atlassian or its authorized agents may audit Customer’s use of the Software Products no more than once every twelve (12) months to confirm compliance with Customer’s Scope of Use, provided Atlassian gives Customer reasonable advance notice and uses reasonable efforts to minimize disruption to Customer. If Customer exceeds its Scope of Use, Atlassian may invoice for that excess use, and Customer will pay Atlassian promptly after invoice receipt.   5.3. Number of Instances.  Unless otherwise specified in the Order or the Product-Specific Terms, Customer may install up to one (1) production instance of each Software Product included in an Order on systems owned or operated by Customer or its Users.  6. Customer Obligations 6.1. Disclosures and Rights.  Customer must ensure it has made all disclosures and obtained all rights and consents necessary for Atlassian to use Customer Data as specified in Section 4.1 (Customer Data) and Customer Materials as specified in Section 8 (Support and Advisory Services).  6.2. Product Assessment.  Customer is responsible for determining whether the Products meet Customer’s requirements and any regulatory obligations related to its intended use. 6.3. Sensitive Health Information and HIPAA.  Unless the parties have entered into a ‘Business Associate Agreement,’ Customer must not (and must not permit anyone else to) upload to the Cloud Products (or use the Cloud Products to process) any patient, medical or other protected health information regulated by the Health Insurance Portability and Accountability Act. 7. Third-Party Code and Third-Party Products 7.1. Third-Party Code. This Agreement and the Third-Party Code Policy apply to open source software and commercial third-party software Atlassian includes in the Products. 7.2. Third-Party Products. Customer may choose to use the Products with third-party platforms, apps, add-ons, services or products, including offerings made available through the Atlassian Marketplace (“Third-Party Products”). Use of such Third-Party Products with the Products may require access to Customer Data and other data by the third-party provider, which, for Cloud Products Atlassian will permit on Customer’s behalf if Customer has enabled that Third-Party Product. Likewise, such use of Third-Party Products may entail access to Third-Party Product data by Atlassian. Customer’s use of Third-Party Products is subject to the relevant provider’s terms of use, not this Agreement, but data sent from the Third-Party Product to Customer’s Atlassian account is subject to this Agreement. Atlassian does not control and has no liability for Third-Party Products. Atlassian makes no warranty that the Products will, or will continue to, connect or interoperate with any Third-Party Product. 8. Support and Advisory Services Atlassian will provide Support and Advisory Services as described in the Order and applicable Policies. Atlassian’s provision of Support or Advisory Services is subject to Customer providing timely access to Customer Materials and personnel reasonably requested by Atlassian. 9. Ordering Process and Delivery No Order is binding until Atlassian provides its acceptance, including by sending a confirmation email, providing access to the Products, or making license or access keys available to Customer. No terms of any purchase order or other business form used by Customer will supersede, supplement, or otherwise apply to this Agreement or Atlassian. Atlassian will deliver login instructions or license keys for Products electronically, to Customer’s account (or through other reasonable means) promptly upon receiving payment of the fees. Customer is responsible for the installation of Software Products, and Atlassian has no further delivery obligations with respect to the Software Products after delivery of license keys. 10. Billing and Payment 10.1. Fees.  (a) Direct Purchases.  If Customer purchases directly from Atlassian, fees and any payment terms are specified in Customer’s Order with Atlassian.  (b) Resellers.  If Customer purchases through a Reseller, Customer must pay all applicable amounts directly to the Reseller, and Customer’s order details (e.g., Products and Scope of Use) will be specified in the Order placed by the Reseller with Atlassian on Customer’s behalf.  (c) Renewals.  Unless otherwise specified in an Order and subject to the Product, Support or Advisory Services continuing to be generally available, a Subscription Term will automatically renew at Atlassian’s then current rates for: (i) if Customer’s prior Subscription Term was for a period less than twelve (12) months, another Subscription Term of a period equal to Customer’s prior Subscription Term, or (ii) if Customer’s prior Subscription Term was for twelve (12) months or more, twelve (12) months. Either party may elect not to renew a Subscription Term by giving notice to the other party before the end of the current Subscription Term. Customer must provide any notice of non-renewal through account settings in the Products, by contacting Atlassian’s support team or by otherwise providing Atlassian notice. (d) Increased Scope of Use. If Customer exceeds the Scope of Use purchased, unless otherwise agreed with Atlassian in writing, Customer must upgrade its subscription or pay for the increased Scope of Use. Unless otherwise specified in an applicable Order, Atlassian will charge Customer for any increased Scope of Use at Atlassian’s then-current rates, which may be prorated for the remainder of the then-current Subscription Term. (e) Refunds. All fees and expenses are non-refundable, except as otherwise provided in this Agreement. For any purchases Customer makes through a Reseller, any refunds from Atlassian payable to Customer relating to that purchase will be remitted by that Reseller, unless Atlassian specifically notifies Customer otherwise at the time of refund. (f) Credit Cards. If Customer uses a credit card or similar online payment method for its initial Order, then Atlassian may bill that payment method for renewals, additional Orders, overages to scopes of use, expenses, and unpaid fees, as applicable. 10.2. Taxes.  (a) Taxes Generally.  Fees and expenses are exclusive of any sales, use, GST, value-added, withholding or similar taxes or levies that apply to Customer’s Orders. Other than taxes on Atlassian’s net income, Customer is responsible for any such taxes or levies and must pay those taxes or levies, which Atlassian will itemize separately, in accordance with an applicable invoice. (b) Withholding Taxes. To the extent Customer is required to withhold tax from payment to Atlassian in certain jurisdictions, Customer must provide valid documentation it receives from the taxing authority in such jurisdictions confirming remittance of withholding. This documentation must be provided at the time of payment of the applicable invoice to Atlassian. (c) Exemptions.  If Customer claims exemption from any sales tax, VAT, GST or similar taxes under this Agreement, Customer must provide Atlassian a valid tax exemption certificate or tax ID at the time of Order, and after receipt of valid evidence of exemption, Atlassian will not include applicable taxes on the relevant Customer invoice. 10.3. Return Policy. Within thirty (30) days of its initial Order for a Product, Customer may terminate the Subscription Term for that Product, for any or no reason, by providing notice to Atlassian. Following such termination, upon request (which may be made through Customer’s Atlassian account), Atlassian will refund Customer the amount paid for that Product and any associated Support under the applicable Order. Unless otherwise specified in the Policies or Product-Specific Terms, this return policy does not apply to Advisory Services. 10.4. Suspension for Non-payment.  Atlassian may suspend Customer’s rights to use Products or receive Support or Advisory Services if payment is overdue, and Atlassian has given Customer no fewer than ten (10) days’ written notice. 11. Atlassian Warranties 11.1. Performance Warranties.  Atlassian warrants to Customer that: (a) the Products will operate in substantial conformity with the applicable Documentation during the applicable Subscription Term, (b) Atlassian will not materially decrease the functionality or overall security of the Products during the applicable Subscription Term, and (c) Atlassian will use reasonable efforts designed to ensure that the Products, when and as provided by Atlassian, are free of any viruses, malware or similar malicious code (each, a “Performance Warranty”).  11.2. Performance Warranty Remedy. If Atlassian breaches a Performance Warranty and Customer makes a reasonably detailed warranty claim within 30 days of discovering the issue, Atlassian will use reasonable efforts to correct the non-conformity. If Atlassian determines such remedy to be impracticable, either party may terminate the affected Subscription Term. Atlassian will then refund to Customer any pre-paid, unused fees for the terminated portion of the Subscription Term. These procedures are Customer’s exclusive remedy and Atlassian’s entire liability for breach of a Performance Warranty. 11.3. Exclusions.  The warranties in this Section 11 (Atlassian Warranties) do not apply to: (a) the extent the issue or non-conformity is caused by Customer’s unauthorized use or modification of the Products, (b) unsupported releases of Software Products or Cloud Clients, or (c) Third-Party Products. 11.4. Disclaimers. Except as expressly provided in this Section 11 (Atlassian Warranties), the Products, Support and Advisory Services and all related Atlassian services and deliverables are provided “AS IS.” Atlassian makes no other warranties, whether express, implied, statutory or otherwise, including warranties of merchantability, fitness for a particular purpose, title or non-infringement. Atlassian does not warrant that Customer’s use of the Products will be uninterrupted or error-free. Atlassian is not liable for delays, failures or problems inherent in use of the internet and electronic communications or other systems outside Atlassian’s control. 12. Term and Termination 12.1. Term.  This Agreement commences on the date Customer accepts it and expires when all Subscription Terms have ended.  12.2. Termination for Convenience. Customer may terminate this Agreement or a Subscription Term upon notice for any reason. Subject to Section 10.3 (Return Policy), Customer will not be entitled to any refunds as a result of exercising its rights under this Section 12.2, and any unpaid amounts for the then-current Subscription Terms and any related service periods will become due and payable immediately upon such termination. 12.3. Termination for Cause. Either party may terminate this Agreement or a Subscription Term if the other party: (a) fails to cure a material breach of this Agreement (including a failure to pay fees) within 30 days after notice, (b) ceases operation without a successor, or (c) seeks protection under a bankruptcy, receivership, trust deed, creditors’ arrangement, composition or comparable proceeding, or if such a proceeding is instituted against that party and not dismissed within 60 days. If Customer terminates this Agreement or a Subscription Term in accordance with this Section 12.3, Atlassian will refund to Customer any pre-paid, unused fees for the terminated portion of the Agreement or applicable Subscription Term. 12.4. Effect of Termination.  Upon expiration or termination of this Agreement or a Subscription Term: (a) Customer’s rights to use the applicable Products, Support or Advisory Services will cease, (b) Customer must immediately cease accessing the Cloud Products and using the applicable Software Products and Cloud Clients, and (c) Customer must delete (or, on request, return) all license keys, access keys and any Product copies. Following expiration or termination, unless prohibited by Law, Atlassian will delete Customer Data in accordance with the Documentation. 12.5. Survival. These Sections survive expiration or termination of this Agreement: 2.2 (Restrictions), 4.2 (Security Program), 10.1 (Fees), 10.2 (Taxes), 11.4 (Disclaimers), 12.4 (Effect of Termination), 12.5 (Survival), 13 (Ownership), 14 (Limitations of Liability), 15 (Indemnification by Atlassian), 16 (Confidentiality), 17.4 (Disclaimer), 18 (Feedback), 20 (General Terms) and 21 (Definitions). 13. Ownership Except as expressly specified in this Agreement, neither party grants the other any rights or licenses to its intellectual property under this Agreement. As between the parties, Customer owns all intellectual property and other rights in Customer Data and Customer Materials provided to Atlassian or used with the Products. Atlassian and its licensors retain all intellectual property and other rights in the Products, any Support and Advisory Services deliverables and related source code, Atlassian technology, templates, formats and dashboards, including any modifications or improvements. 14. Limitations of Liability 14.1. Damages Waiver.  Except for Excluded Claims or Special Claims, to the maximum extent permitted by Law, neither party will have any liability arising out of or related to this Agreement for any loss of use, lost data, lost profits, interruption of business or any indirect, special, incidental, reliance or consequential damages of any kind, even if informed of their possibility in advance. 14.2. General Liability Cap.  Except for Excluded Claims or Special Claims, to the maximum extent permitted by Law, each party’s entire liability arising out of or related to this Agreement will not exceed in aggregate the amounts paid to Atlassian for the Products, Support and Advisory Services giving rise to the liability during the twelve (12) months preceding the first event out of which the liability arose. Customer’s payment obligations under Sections 10.1 (Fees) and 10.2 (Taxes) are not limited by this Section 14.2. 14.3. Excluded Claims.  “Excluded Claims” means: (a) Customer’s breach of Section 2.2 (Restrictions) or Section 6 (Customer Obligations), (b) either party’s breach of Section 16 (Confidentiality) but excluding claims relating to Customer Data or Customer Materials, or (c) amounts payable to third parties under Atlassian’s obligations in Section 15 (Indemnification by Atlassian). 14.4. Special Claims. For Special Claims, Atlassian’s aggregate liability under this Agreement will be the lesser of: (a) two times (2x) the amounts paid to Atlassian for the Products, Support and Advisory Services giving rise to the Special Claim during the twelve (12) months preceding the first event out of which the Special Claim arose, and (b) US$5,000,000. “Special Claims” means any unauthorized disclosure of Customer Data or Customer Materials caused by a breach by Atlassian of its obligations in Section 4.2 (Security Program). 14.5. Nature of Claims and Failure of Essential Purpose.  The exclusions and limitations in this Section 14 (Limitations of Liability) apply regardless of the form of action, whether in contract, tort (including negligence), strict liability or otherwise and will survive and apply even if any limited remedy in this Agreement fails of its essential purpose. 15. Indemnification by Atlassian 15.1. IP Indemnification.  Atlassian must: (a) defend Customer from and against any third-party claim to the extent alleging that the Products, when used by Customer as authorized by this Agreement, infringe any intellectual property right of a third party (an “Infringement Claim”), and (b) indemnify and hold harmless Customer against any damages, fines or costs finally awarded by a court of competent jurisdiction (including reasonable attorneys’ fees) or agreed in settlement by Atlassian resulting from an Infringement Claim.  15.2. Procedures. Atlassian’s obligations in Section 15.1 (IP Indemnification) are subject to Customer providing Atlassian: (a) sufficient notice of the Infringement Claim so as to not prejudice Atlassian’s defense of the Infringement Claim, (b) the exclusive right to control and direct the investigation, defense and settlement of the Infringement Claim, and (c) all reasonably requested cooperation, at Atlassian’s expense for reasonable out-of-pocket expenses. Customer may participate in the defense of an Infringement Claim with its own counsel at its own expense. 15.3. Settlement.  Customer may not settle an Infringement Claim without Atlassian’s prior written consent. Atlassian may not settle an Infringement Claim without Customer’s prior written consent if settlement would require Customer to admit fault or take or refrain from taking any action (other than relating to use of the Products).  15.4. Mitigation.  In response to an actual or potential Infringement Claim, Atlassian may, at its option: (a) procure rights for Customer’s continued use of the Products, (b) replace or modify the alleged infringing portion of the Products without reducing the overall functionality of the Products, or (c) terminate the affected Subscription Term and refund to Customer any pre-paid, unused fees for the terminated portion of the Subscription Term. 15.5. Exceptions.  Atlassian’s obligations in this Section 15 (Indemnification by Atlassian) do not apply to the extent an Infringement Claim arises from: (a) Customer’s modification or unauthorized use of the Products, (b) use of the Products in combination with items not provided by Atlassian (including Third-Party Products), (c) any unsupported release of the Software Products or Cloud Clients, or (d) Third-Party Products, Customer Data or Customer Materials. 15.6. Exclusive Remedy.  This Section 15 (Indemnification by Atlassian) sets out Customer’s exclusive remedy and Atlassian’s entire liability regarding infringement of third-party intellectual property rights. 16. Confidentiality. 16.1. Definition.  “Confidential Information” means information disclosed by one party to the other under or in connection with this Agreement that: (a) is designated by the disclosing party as proprietary or confidential, or (b) should be reasonably understood to be proprietary or confidential due to its nature and the circumstances of its disclosure. Atlassian’s Confidential Information includes any Product source code and technical or performance information about Free or Beta Products. Customer’s Confidential Information includes Customer Data and Customer Materials. 16.2. Obligations. Unless expressly permitted by the disclosing party in writing, the receiving party must: (a) hold the disclosing party’s Confidential Information in confidence and not disclose it to third parties except as permitted in this Agreement, and (b) only use such Confidential Information to fulfill its obligations and exercise its rights in this Agreement. The receiving party may disclose such Confidential Information to its employees, agents, contractors and other representatives having a legitimate need to know (including, for Atlassian, the subcontractors referenced in Section 20.11 (Subcontractors and Affiliates)), provided the receiving party remains responsible for their compliance with this Section 16 (Confidentiality) and they are bound to confidentiality obligations no less protective than this Section 16 (Confidentiality). 16.3. Exclusions.  These confidentiality obligations do not apply to information that the receiving party can demonstrate: (a) is or becomes publicly available through no fault of the receiving party, (b) it knew or possessed prior to receipt under this Agreement without breach of confidentiality obligations, (c) it received from a third party without breach of confidentiality obligations, or (d) it independently developed without using the disclosing party’s Confidential Information. The receiving party may disclose Confidential Information if required by Law, subpoena or court order, provided (if permitted by Law) it notifies the disclosing party in advance and cooperates, at the disclosing party’s cost, in any reasonable effort to obtain confidential treatment. 16.4. Remedies. Unauthorized use or disclosure of Confidential Information may cause substantial harm for which damages alone are an insufficient remedy. Each party may seek appropriate equitable relief, in addition to other available remedies, for breach or anticipated breach of this Section 16 (Confidentiality). 17. Free or Beta Products 17.1. Access. Customer may receive access to certain Products or Product features on a free, fully discounted or trial basis, or as an alpha, beta or early access offering (“Free or Beta Products”). Use of Free or Beta Products is subject to this Agreement and any additional terms specified by Atlassian, such as the applicable scope and term of use. 17.2. Termination or Modification.  At any time, Atlassian may terminate or modify Customer’s use of (including applicable terms) Free or Beta Products or modify Free or Beta Products, without any liability to Customer. For modifications to Free or Beta Products or Customer’s use, Customer must accept those modifications to continue accessing or using the Free or Beta Products. 17.3. Pre GA. Free or Beta Products may be inoperable, incomplete or include errors and bugs or features that Atlassian may never release. 17.4. Disclaimer.  Notwithstanding anything else in this Agreement, to the maximum extent permitted by Law, Atlassian provides no warranty, indemnity, service level agreement or support for Free or Beta Products and its aggregate liability for Free or Beta Products is limited to US$100. 18. Feedback If Customer provides Atlassian with feedback or suggestions regarding the Products or other Atlassian offerings, Atlassian may use the feedback or suggestions without restriction or obligation. 19. Publicity Atlassian may identify Customer as a customer of Atlassian in its promotional materials. Atlassian will promptly stop doing so upon Customer request to https://www.atlassian.com/company/contact/general-inquiries#/. 20. General Terms 20.1. Compliance with Laws.  Each party must comply with all Laws applicable to its business in its performance of obligations or exercise of rights under this Agreement. 20.2. Code of Conduct.  Atlassian must comply with its Code of Conduct in its performance of obligations or exercise of rights under this Agreement. 20.3. Assignment.  (a) Customer may not assign or transfer any of its rights or obligations under this Agreement or an Order without Atlassian’s prior written consent.  However, Customer may assign this Agreement in its entirety (including all Orders) to its successor resulting from a merger, acquisition, or sale of all or substantially all of Customer’s assets or voting securities, provided that Customer provides Atlassian with prompt written notice of the assignment and the assignee agrees in writing to assume all of Customer’s obligations under this Agreement and complies with Atlassian’s procedural and documentation requirements to give effect to the assignment.  (b) Any attempt by Customer to transfer or assign this Agreement or an Order, except as expressly authorized above, will be null and void.  (c) Atlassian may assign its rights and obligations under this Agreement (in whole or in part) without Customer’s consent.  20.4. Governing Law, Jurisdiction and Venue. (a) If Customer is domiciled: (i) in Europe, the Middle East, or Africa, this Agreement is governed by the laws of the Republic of Ireland, with the jurisdiction and venue for actions related to this Agreement in the courts of the Republic of Ireland, or (ii) elsewhere, this Agreement is governed by the laws of the State of California, with the jurisdiction and venue for actions related to this Agreement in the state and United States federal courts located in San Francisco, California.  (b) This Agreement will be governed by such laws without regard to conflicts of laws provisions, and both parties submit to the personal jurisdiction of the applicable courts. The United Nations Convention on the International Sale of Goods does not apply to this Agreement. 20.5. Notices.  (a) Except as specified elsewhere in this Agreement, notices under this Agreement must be in writing and are deemed given on: (i) personal delivery, (ii) when received by the addressee if sent by a recognized overnight courier with receipt request, (iii) the third business day after mailing, or (iv) the first business day after sending by email, except that email will not be sufficient for notices regarding Infringement Claims, alleging breach of this Agreement by Atlassian, or of Customer’s termination of this Agreement in accordance with Section 12.3 (Termination for Cause).   (b) Notices to Atlassian must be provided according to the details provided at https://www.atlassian.com/legal#how-do-i-provide-legal-notices-to-atlassian, as may be updated from time to time (c) Notices to Customer must be provided to the billing or technical contact provided to Atlassian, which may be updated by Customer from time to time in Customer’s account portal. However, Atlassian may provide general or operational notices via email, on its website or through the Products. Customer may subscribe to receive email notice of updates to this Agreement, as described at https://www.atlassian.com/legal#notification-of-updates-in-terms-and-policies. 20.6. Entire Agreement.  This Agreement is the parties’ entire agreement regarding its subject matter and supersedes any prior or contemporaneous agreements regarding its subject matter. In the event of a conflict among the documents making up this Agreement, the main body of this Agreement (i.e., Sections 1 through 21, inclusive) will control, except that the Policies, Product-Specific Terms and DPA will control for their specific subject matter. 20.7. Other Atlassian Offerings.  Atlassian makes available other offerings that can be used with the Products which, in some cases, are subject to separate terms and conditions, available at https://www.atlassian.com/legal. These other offerings include training services, developer tools and the Atlassian Marketplace. For clarity, this Agreement controls over any such terms and conditions with respect to Customer’s use of the Products (including any Atlassian Apps). 20.8. Interpretation, Waivers and Severability. In this Agreement, headings are for convenience only and “including” and similar terms are to be construed without limitation. Waivers must be granted in writing and signed by the waiving party’s authorized representative. If any provision of this Agreement is held invalid, illegal or unenforceable, it will be limited to the minimum extent necessary so the rest of this Agreement remains in effect. 20.9. Changes to this Agreement. (a) Atlassian may modify this Agreement (which includes the Policies, Product-Specific Terms and DPA) from time to time, by posting the modified portion(s) of this Agreement on Atlassian’s website. Atlassian must use commercially reasonable efforts to post any such modification at least thirty (30) days prior to its effective date. (b) For free subscriptions, modifications become effective during the then current Subscription Term, in accordance with Atlassian’s notice. (c) For paid subscriptions: (i) except as specified below, modifications to this Agreement will take effect at the next Order or renewal unless either party elects to not renew pursuant to Section 10.1(c) (Renewals), and (ii) Atlassian may specify that modifications will become effective during a then-current Subscription Term if: (A) required to address compliance with Law, or (B) required to reflect updates to Product functionality or introduction of new Product features. If Customer objects, Customer may terminate the remainder of the then-current Subscription Term for the affected Products as its exclusive remedy. To exercise this right, Customer must notify Atlassian of its termination under this Section 20.9(c) within thirty (30) days of the modification notice, and Atlassian will refund any pre-paid fees for the terminated portion of the applicable Subscription Term. 20.10. Force Majeure.  Neither party is liable for any delay or failure to perform any obligation under this Agreement (except for a failure to pay fees) due to events beyond its reasonable control and occurring without that party’s fault or negligence. 20.11. Subcontractors and Affiliates. Atlassian may use subcontractors or its Affiliates in the performance of its obligations under this Agreement, but Atlassian remains responsible for its overall performance under this Agreement and for having appropriate written agreements in place with its subcontractors to enable Atlassian to meet its obligations under this Agreement.   20.12. Independent Contractors.  The parties are independent contractors, not agents, partners or joint venturers. 20.13. Export Restrictions. The Products may be subject to U.S. export restrictions and import restrictions of other jurisdictions. Customer must comply with all applicable export and import Laws in its access to, use of, and download of the Products or any content or records entered into the Products. Customer must not (and must not allow anyone else to) export, re-export, transfer or disclose the Products or any direct product of the Products: (a) to (or to a national or resident of) any U.S. embargoed jurisdiction, (b) to anyone on any U.S. or applicable non-U.S. restricted- or denied-party list, or (c) to any party that Customer has reason to know will use the Products in violation of U.S. export Law, or for any restricted end user under U.S. export Law. 20.14. Government End-Users. If Customer is a United States federal, state or local government customer, this Agreement is subject to, and is varied by, the Government Amendment available at https://www.atlassian.com/legal/government-amendment. 20.15. No Contingencies. The Products, Support and Advisory Services in each Order are purchased separately and not contingent on purchase or use of other Atlassian products and services, even if listed in the same Order. Customer’s purchases are not contingent on delivery of any future functionality or features. 21. Definitions “Acceptable Use Policy”  means Atlassian’s acceptable use policy available at https://www.atlassian.com/legal/acceptable-use-policy. “Advisory Services” means advisory services as described in the Advisory Services Policy. “Advisory Services Policy” means Atlassian’s advisory services policy available at https://www.atlassian.com/legal/advisory-services-policy.  “Affiliate” means an entity that, directly or indirectly, owns or controls, is owned or is controlled by or is under common ownership or control with a party, where “ownership” means the beneficial ownership of more than fifty percent (50%) of an entity’s voting equity securities or other equivalent voting interests and “control” means the power to direct the management or affairs of an entity. “Agreement” means this Atlassian Customer Agreement, as well as the Product-Specific Terms, the DPA and the Policies. “AI Offerings” means AI Offerings as described in the AI Terms. “AI Terms” means the Atlassian AI terms available at https://www.atlassian.com/legal/ai-terms. “Atlassian Apps” means apps developed by Atlassian for use with Cloud Products or Software Products, as designated by Atlassian in the Atlassian Marketplace.  “Atlassian Marketplace” means the online platform to purchase apps for Atlassian products currently branded the Atlassian Marketplace and accessible at https://marketplace.atlassian.com/. “Cloud Products” means Atlassian’s cloud products, including client software for its cloud products (“Cloud Clients”). “Code of Conduct” means the Atlassian Code of Business Conduct & Ethics, available at https://investors.atlassian.com/governance/governance-documents/default.aspx. “Customer Data” means any data, content or materials provided to Atlassian by or at the direction of Customer or its Users via the Cloud Products, including from Third-Party Products. “Customer Materials” means materials and other resources that Customer provides to Atlassian in connection with Support or Advisory Services. “Documentation” means Atlassian’s usage guidelines and standard technical documentation for the applicable Product, available at https://support.atlassian.com/, unless otherwise specified in the Product-Specific Terms. “DPA” means the Atlassian data processing addendum available at https://www.atlassian.com/legal/data-processing-addendum. “Laws” means all applicable laws, regulations, conventions, decrees, decisions, orders, judgments, codes and requirements of any government authority (federal, state, local or international) having jurisdiction. “Order” means Atlassian’s ordering document, online sign-up or other ordering process that Atlassian enables specifying the Products, Support or Advisory Services to be provided under this Agreement, accepted by Atlassian in accordance with Section 9 (Ordering Process and Delivery). “Policies” means the Acceptable Use Policy, Advisory Services Policy, guidelines for Reporting Copyright and Trademark Violations, Privacy Policy, Security Measures, Service Level Agreement, Support Policy, Third-Party Code Policy and any additional Atlassian policies specified in Product-Specific Terms. “Privacy Policy” means Atlassian’s privacy policy available at https://www.atlassian.com/legal/privacy-policy. “Products” means the applicable Cloud Products or Software Products made available by Atlassian in connection with an Order. Products also include Atlassian Apps.   “Product-Specific Terms” means terms that apply only to certain Products or features, available at https://www.atlassian.com/legal/product-terms, including the AI Terms and Usage-Based Offering Terms. “Reseller” means a partner authorized by Atlassian to resell Atlassian’s Products, Support and Advisory Services to customers “Scope of Use” means Customer’s entitlements to the Products and Usage-Based Offerings. Such entitlements may be based on: (a) number of licenses, copies or instances, (b) entity, division, business unit, website, or field of use, (c) number and type of Users, (d) number of queries, requests or other usage-based units, or (e) other restrictions or billable units. “Security Measures” means Atlassian’s security practices available at https://www.atlassian.com/legal/security-measures. “Service Level Agreement” means the service level commitments, if any, for a Cloud Product as described at https://www.atlassian.com/legal/sla. “Software Products” means Atlassian’s installed software products and any generally-available bug fixes, updates and upgrades it provides to Customer, including through Support.  “Subscription Term” means the term for Customer’s use of or access to the Products and related Support and Advisory Services as identified in an Order. “Support” means the level of support for the Products corresponding to Customer’s Scope of Use, as identified in the Support Policy. “Support Policy” means the Atlassian support offerings documentation available at https://confluence.atlassian.com/support/atlassian-support-offerings-193299636.html. “Third-Party Code Policy” means Atlassian’s third-party code policy available at https://www.atlassian.com/legal/third-party-code-policy. “Usage-Based Offerings” means Usage-Based Offerings as described in the Usage-Based Offering Terms.  “Usage-Based Offering Terms” means the Atlassian usage-based offering terms available at https://www.atlassian.com/legal/usage-based-offering-terms. “User” means any individual that Customer authorizes to use the Products. Users may include: (i) Customer’s and its Affiliates’ employees, consultants, contractors and agents, (ii) third parties with which Customer or its Affiliates transact business, (iii) individuals invited by Customer’s users, (iv) individuals under managed accounts, or (v) individuals interacting with a Product as Customer’s customer. Related content Product-specific terms Learn more Advisory Services Learn more Data Processing Addendum Learn more Data Transfer Impact Assessment Learn more Stay informed Subscribe to receive notifications from us about updates to our legal terms (including our legal policies) and our list of sub-processors. 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All languages Choose your language [aria-label=中文] 中文 [aria-label=Deutsch] Deutsch [aria-label=English] English [aria-label=Español] Español [aria-label=Français] Français [aria-label=Italiano] Italiano [aria-label=한국어] 한국어 [aria-label=Nederlands] Nederlands [aria-label=日本語] 日本語 [aria-label=Português] Português [aria-label=Pусский] Pусский [aria-label=Polski] Polski [title=Mobile menu] Get it free Products Featured Developers Product Managers IT professionals Business Teams Leadership Teams Featured Developers Product Managers IT professionals Business Teams Leadership Teams See all apps Featured FEATURED APPS Jira Flexible project management Confluence Collaborative knowledge workspace Jira Service Management High-velocity service delivery ATLASSIAN COLLECTIONS Supercharge teamwork seamlessly Jira • Confluence • Loom • Rovo Optimize strategy and outcomes confidently Focus • Talent • Align Deliver service at high-velocity Jira Service Management • Customer Service Management • Assets • Rovo Ship high-quality software fast Rovo Dev • DX • Pipelines • Bitbucket Build products with confidence Jira Product Discovery • Feedback • Rovo POWERED BY Rovo AI-powered apps – driven by your team's knowledge. 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Copy link to heading Copied! Show We’re rolling out a new billing engine with an improved experience to make it easier to manage your cloud subscriptions. This means your cloud subscriptions could be managed on either the original or the improved experience. To know which experience you’re billed through, visit this page. We offer fully functional trials of our cloud products and plans. Cloud Standard can be trialed for 14 days, and Cloud Premium/Cloud Enterprise can be trialed for 30 days. When your trial expires, you can continue using the product by adding a credit card to my.atlassian.com in the original billing experience and to admin.atlassian.com/billing in the improved billing experience. Should you opt to discontinue the use of our cloud services, we offer full refunds during the first month of paid service following the end of the trial, if you decide it's not for you. After the first paid month, we are unable to offer refunds or exchanges. If you choose to not add a credit card at the end of your 14-day Standard trial, your site will automatically be downgraded to a Cloud Free plan. Please note: Although our cloud trials include access to Technical Support, we do not provide data backups for trials, only for monthly and annual subscribers. Financially-backed SLAs will not be supported during Cloud Premium trials. You can trial Data Center by contacting your account representative or Atlassian staff to request a new trial license for one of our Data Center apps (Jira Software, Confluence, Bitbucket, Jira Service Management, Crowd, or Bamboo). Free cloud migration trials If you’re an existing Data Center customer, we also offer free cloud migration trials that match the remaining duration of your subscription (up to 12 months) and tier (up to 20,000). Our free cloud migration trials follow the same terms as a standard cloud trial but offer self-managed customers the opportunity to explore, test, and migrate to cloud over time—at no extra cost. Marketplace apps You can trial any Marketplace app (cloud or Data Center) free for 30 days. App trials must be initiated by the cloud site admin or Data Center Atlassian administrator.  For monthly cloud subscriptions, once the trial period ends, the cost of the app is automatically included in your next bill unless manually deactivated. Cloud subscriptions billed annually will require a manual quote and purchase to retain functionality beyond the trial period. Data Center apps must be purchased at the same tier as the parent Data Center license. The app will only function if its license matches or exceeds the tier of the parent product – even if only some of your licensed users need to use the app. For additional questions, see our FAQ on Marketplace apps. How do I extend my trial? Copy link to heading Copied! Show To have your Cloud or Data Center trial extended, please contact our Customer Advocate team with your site URL and we'd be happy to assist. Pricing and Discounts Show all How much do Atlassian apps and collections cost? Copy link to heading Copied! Show Current pricing information for apps and collections is available: Jira Confluence Jira Service Management Atlas Atlassian Guard Bamboo Bitbucket Compass Crowd Crucible Fisheye Jira Product Discovery Loom Opsgenie Statuspage Service Collection Strategy Collection  Teamwork Collection  Trello To get an idea of what your monthly or annual cloud cost would be, take a look at our Cloud Calculator. If you’re an existing Data Center customer planning a migration to cloud and want a cost estimate, please contact Sales. What training solutions are available? Copy link to heading Copied! Show Atlassian offers a variety of training solutions to help you and your team get the most out of our apps and products. You can access live training, on-demand courses, focused learning paths, and certification programs for Jira, Confluence, Jira Service Management, and more. Whether you’re just getting started or looking to build advanced skills, there are options for every level. Explore all available training and learning resources on our Learning - Atlassian Community. Does Atlassian offer any discounts? Copy link to heading Copied! Show We offer special pricing to eligible nonprofits and social enterprises, students and teachers, academic institutions, Open Source projects, and certified Atlassian Partners. See below for details. Do nonprofits and social enterprises receive special pricing? Copy link to heading Copied! Show Yes! Atlassian is proud to support nonprofit organizations by offering discounted Social Impact licenses on our apps. If you’re part of a registered nonprofit, you may be eligible for these special rates to help your team do more with less. To see if your organization qualifies and to learn more about available discounts, eligibility requirements, and product options, visit our Nonprofit Discount Eligibility and Pricing | Atlassian. How does Atlassian determine who qualifies for nonprofit and social enterprise discounts? Copy link to heading Copied! Show Atlassian partners with Goodstack - a leading verification and donation platform - to verify that applying nonprofit organizations and social enterprises meet Atlassian’s discounted license eligibility criteria. To be eligible for a Social Impact or Social Impact Global Access license, you must be recognized as a nonprofit organization in the country in which you are registered in accordance with Goodstack’s specific eligibility criteria for that country or a valid social enterprise (per Atlassian and Goodstack’s definition). In addition, Community licenses are only available to nonprofit organizations and social enterprises that are non-governmental and non-political. For more information about ineligible organization types, visit our Atlassian for Nonprofits “Eligibility and pricing” page. When a  Social Impact license application is completed and submitted, the information is sent to Goodstack for thorough vetting against our Social Impact license eligibility guidelines. Goodstack’s automated service reviews the information provided, as well as public information about your organization, to ensure that your organization is eligible for a Social Impact license. Goodstack also verifies that your organization: Does not operate at the expense of the environment, human rights or dignity, or public safety Does not advocate for or against any political party, candidate, or campaign Does not discriminate against, marginalize or exclude any person or group on the basis of personal characteristics or attributes Please note that all new and existing Social Impact license applicants are reviewed by Goodstack against Atlassian’s eligibility criteria and Goodstack’s country-specific nonprofit eligibility criteria. Please be aware that we may need additional information from you in order to continue offering discounted licensing. If you have any questions about Social Impact license eligibility requirements, please visit our Atlassian for Nonprofits “Eligibility and pricing” page. For more information about specific nonprofit country eligibility, see Goodstack’s nonprofit verification guidance. Please contact us with other questions about our Social Impact license discount. Do academic institutions receive special pricing? Copy link to heading Copied! Show Yes! Atlassian offers discounted Academic licenses to eligible educational institutions and organizations. If you’re part of a qualifying academic institution, you can access significant discounts on a wide range of Atlassian Cloud and Data Center apps Who qualifies? Schools, colleges, and educational institutions: Pre-primary, primary, secondary, higher education, and special education Administrative offices & boards of education: Provincial, district, regional, national, and state offices Research institutes affiliated with an accredited university Teaching hospitals affiliated with an accredited university Certified teaching and training organizations accredited by a statutory government qualifications body Discounted pricing includes: Atlassian Cloud Subscriptions 50% off list price: Strategy Collection Enterprise Teamwork Collection - Standard/Premium/Enterprise Service Collection - Standard/Premium/Enterprise Jira - Standard/Premium/Enterprise Jira Product Discovery - Standard/Premium/Enterprise Jira Service Management - Standard/Premium/Enterprise Statuspage - Public Business/Public Startup/Public Enterprise/Private Growth/Private Corporate/Private Enterprise Atlassian-built Marketplace Apps (non-Confluence) Compass - Standard/Premium Trello - Standard/Premium/Enterprise Loom - Business/Business + AI/Enterprise Rovo Dev Marketplace Apps Assets Objects (Credit pack) Automations (Credit pack) Bitbucket build minutes (Credit pack) Bitbucket Git LFS (Credit pack) Bitbucket package network (Credit pack) Bitbucket package storage (Credit pack) Resolutions (Credit pack) Rovo (Credit pack) Backup and Restore (Add-on) for Jira or Confluence Standard/Premium Additional sandboxes (Add-on) for Jira, Confluence, Jira Service Management or Jira Product Discovery Extra assisted conversations (Add-on) for Jira Service Management Premium 75% off list price: Confluence – Standard/Premium/Enterprise Confluence Marketplace Apps 100% off list price: Atlassian Guard - Standard/Premium Bitbucket - Standard (Build minutes limited to 500) Atlassian Government Cloud Subscriptions 50% off list price: Jira Enterprise Jira Service Management Enterprise 75% off list price: Confluence Enterprise Data Center (self-managed) Subscriptions 50% off list price: Jira Software Jira Service Management Bitbucket Confluence (<10k users) 75% off list price: Confluence (10k+ Tiers) For usage-based pricing, Academic license holders receive the same allowances as commercial customers per their plan. Additional capacity is discounted at the standard discount rate of the associated app or collection, except where usage-based pricing is on a standalone offering. If you’re an existing Data Center customer, you can use our Cloud transformation costs | Atlassian to compare your costs in Cloud vs. Data Center. Ready to apply? Complete the Atlassian Academic License Request Form to get started. Do governmental entities receive special pricing? Copy link to heading Copied! Show Atlassian does not offer special pricing for governmental entities. However, U.S. federal, state, and local government customers can purchase Atlassian Government Cloud licenses as a standalone option—there’s no requirement to purchase commercial licenses as well. For U.S. government customers, Atlassian Partners with Carahsoft, our Government Aggregator, to support purchasing and procurement. Contact Carahsoft at atlassian@carahsoft.com or visit Atlassian Collaboration Tools for Agile Software Development | Carahsoft for more information. To learn more about Atlassian’s solutions for government, visit our Atlassian Government Teams | Atlassian. Do Open Source projects receive special pricing? Copy link to heading Copied! Show Atlassian is committed to supporting the Open Source community. Eligible Open Source projects must meet the following criteria to be approved: The project is licensed under a license approved by the Open Source Initiative. The project source code is available for download. Your open source project has a publicly accessible website. Atlassian's software is accessible to the public. Discounted pricing on Atlassian Cloud subscriptions includes: 100% off list price: Teamwork Collection - Standard Service Collection - Standard Jira - Standard Jira Service Management - Standard Jira Product Discovery - Standard Confluence - Standard Statuspage - Public Business Atlassian-built apps Bitbucket - Standard Loom - Business/Business + AI Compass - Standard Atlassian Guard - Standard Assets Objects (Credit pack) Automations (Credit pack) Bitbucket build minutes (Credit pack) Bitbucket Git LFS (Credit pack) Bitbucket package network (Credit pack) Bitbucket package storage (Credit pack) Resolutions (Credit pack) Rovo (Credit pack) 50% off: Rovo Dev For usage-based pricing, Open Source license holders receive the same allowances as commercial customers per their plan. Additional capacity is discounted at the standard discount rate of the associated app or collection, except where usage-based pricing is on a standalone offering. To apply, visit our Open Source Project License Request | Atlassian. Do students and teachers receive special pricing? Copy link to heading Copied! Show Yes! Atlassian offers discounted product subscriptions—called Classroom licenses—to eligible collegiate students, graduate students, and teachers using Atlassian Cloud apps for classroom or learning activities. Discounted pricing on Atlassian Cloud subscriptions includes: 75% off list price: Service Collection - Standard/Premium Teamwork Collection - Standard/Premium Confluence - Standard/Premium Jira - Standard/Premium Jira - Product Discovery Standard/Premium Jira Service Management - Standard/Premium Statuspage - Public Business Trello - Standard/Premium Compass - Standard/Premium Loom - Business/Business + AI Rovo Atlassian-built Marketplace Apps Third-Party Marketplace Apps Assets Objects (Credit pack) Automations (Credit pack) Bitbucket build minutes (Credit pack) Bitbucket Git LFS (Credit pack) Bitbucket package network (Credit pack) Bitbucket package storage (Credit pack) Resolutions (Credit pack) Rovo (Credit pack) Backup and Restore (Add-on) for Jira or Confluence Standard/Premium Additional sandboxes (Add-on) for Jira, Confluence, Jira Service Management or Jira Product Discovery Extra assisted conversations (Add-on) for Jira Service Management Premium 100% off list price: Bitbucket - Standard (Build minutes limited to 500) Atlassian Guard - Standard/Premium 50% off list price: Rovo Dev For usage-based pricing, Classroom license holders receive the same allowances as commercial customers per their plan. Additional capacity is discounted at the standard discount rate of the associated app or collection, except where usage-based pricing is on a standalone offering. Ready to apply? Complete the Atlassian License Request for Educators | Atlassian to get started. Do resellers receive special pricing? Copy link to heading Copied! Show Atlassian does not offer special pricing for unaffiliated resellers. Special pricing is only available to Corporate Resellers and official Atlassian Partners. If you’re interested in becoming a partner or want to learn more about our partner programs and benefits, please visit our Atlassian Partners: Receive Product Support | Atlassian for complete details. How does Atlassian review and grant discounted licenses? Copy link to heading Copied! Show Atlassian verifies nonprofit, social enterprise, student and teacher, and academic institution eligibility in partnership with Goodstack, yet determines qualification for discounted licenses at its sole discretion. We reserve the right to grant or deny an individual or organization’s application for a discounted license or to discontinue an active discounted license at any time and for any reason, and to supplement or amend our Social Impact, Social Impact Global Access, Academic, Classroom, and Open Source license eligibility guidelines at any time. Does Atlassian offer incentives or discounts for migrating from server to Data Center or Cloud? Copy link to heading Copied! Show Absolutely! Atlassian offers several incentives to make your move to Cloud as smooth and cost-effective as possible: Claim your free Cloud migration trial | Atlassian: Explore Cloud features and test your migration for an extended period. Unlike a standard 7-day trial, Cloud migration trials last for the duration of your Data Center subscription. If you’re still on Server, you can get a 60-day Cloud migration trial—even if your Server maintenance has expired. Step-up credits | Atlassian: To help you avoid double payment during your migration, qualified customers receive a credit equal to the pro-rated value of any unused Data Center subscriptions. Dual licensing | Atlassian: We’ll extend your Data Center subscription for up to 1 year at a 100% discount, so you can run your Data Center and Cloud apps in parallel while you transition. Still on Server? For a full timeline of changes and next steps for your organization, check out our Cloud transformation options | Atlassian page. Ordering Show all How do I purchase Atlassian apps Copy link to heading Copied! Show Note: Atlassian is rolling out a new billing engine. Your experience may differ depending on whether you’re using the original or improved billing system. Visit Understand the improved Atlassian billing experience for more information For Cloud Apps Cloud apps are sold either monthly or annually. To get started, Try Atlassian apps for free If you’re on the original billing experience: To renew automatically each month, navigate to Site Administration > Billing > Billing Details. Add your credit card or PayPal for automatic renewals. For annual cloud renewals, contact us via  Atlassian Support: Pricing, Billing, & Licensing | Atlassian to request a quote. If you’re on the improved billing experience: To manage your payment methods, set up automatic renewals, or pay for your Atlassian cloud products and apps, follow the instructions in our official documentation: Manage payment methods | Atlassian Support For a summary of payment options and accepted methods, see our Atlassian payment methods and payment terms page. If you’re unsure which billing experience you have, visit Understand the improved Atlassian billing experience For Data Center Apps Beginning on March 30, 2026, at 23:59 PST, new customers will no longer be able to purchase new Data Center subscriptions or new Marketplace Data Center apps. For Resellers If you're a reseller, check the box marked "I am a reseller purchasing on behalf of my customer" during the checkout process. How do I create a quote? Copy link to heading Copied! Show Note: Atlassian is rolling out a new billing engine. Your experience may differ depending on whether you’re using the original or improved billing system. Visit Understand the improved Atlassian billing experience for more information For Cloud apps Improved billing experience: To request, view, or manage quotes for your cloud products and apps, follow the step-by-step instructions in our official documentation: Manage Atlassian quotes | Atlassian Support Original billing experience: You can access your quotes directly from my.atlassian.com. For Data Center apps To create an obligation-free quote for Data Center apps, use our Atlassian Store | Quote & Order Form | Buy Atlassian Products Only quotes created through our online form are considered valid. Important: Beginning on March 30, 2026, at 23:59 PST, new customers will no longer be able to purchase new Data Center subscriptions or new Marketplace Data Center apps. How do I pay an outstanding quote? Copy link to heading Copied! Show Note: Atlassian is rolling out a new billing engine. Your experience may differ depending on whether you’re using the original or improved billing system. Visit Understand the improved Atlassian billing experience for more information For Cloud apps If you’re on the original billing experience: You can pay an outstanding quote by credit card or PayPal using our secure online payment form, or by bank transfer, check, ACH, or Net-30 terms (when applicable). Complete payment details are provided on the first page of your Atlassian quote. For managing payment methods and accepted payment types, see: Manage payment methods | Atlassian Support For a summary of payment options, see: Atlassian payment methods and payment terms | Atlassian If you’re on the improved billing experience: Billing admins can manage and pay outstanding quotes in the billing console. Important: You must first accept your quote by placing an order in your billing console. After you accept the quote, you’ll receive an invoice. Payment should be made on the invoice, not the quote. For step-by-step instructions, see: Manage Atlassian quotes | Atlassian Support For a summary of payment options, see: Atlassian payment methods and payment terms | Atlassian How do I submit a Purchase Order (PO number) to Atlassian? Copy link to heading Copied! Show Note: Atlassian is rolling out a new billing engine. Your experience may differ depending on whether you’re using the original or improved billing system. Visit Understand the improved Atlassian billing experience for more information For Cloud and Data Center Products apps To add a PO number when creating a new quote: Use our Atlassian Store | Quote & Order Form | Buy Atlassian Products On the final confirmation page, check the PO number box to add your PO number. The PO number will appear on your quote or invoice (valid for 30 days). To add or update a PO number on an existing quote or invoice: Original billing experience: Log in to my.atlassian.com Select the Orders option at the top of the page In the Quotes tab, find your open quote and click Update PO# to add or change your purchase order number Improved billing experience: Log in to admin.atlassian.com/billing Select your organization and go to the Quotes tab Click View details next to your open quote Click Place order, then select Change in the Payment method box Note: Atlassian is happy to reference a PO number on a quote or invoice for your internal tracking and record keeping. However, we do not accept purchase orders as a form of payment, nor the terms and conditions commonly associated with purchase orders Can I request a quote or invoice in a currency other than US dollars? Copy link to heading Copied! Show Note: Atlassian is rolling out a new billing engine. Your experience may differ depending on whether you’re using the original or improved billing system. Visit Understand the improved Atlassian billing experience for more information. Atlassian can generate quotes in US dollars (USD), Australian dollars (AUD), and Japanese yen (JPY). However, AUD and JPY are reserved for customers in Australia and Japan, respectively. All prices in a currency other than USD are calculated using an exchange rate that includes a currency fluctuation margin. Please note the following restrictions: We are unable to issue quotes or invoices in a currency other than USD for orders including Bitbucket Cloud, Trello, and Jira Align. We are unable to issue quotes or invoices in Australian dollars for orders containing cloud products or Marketplace apps. If you have questions about currency options for your quote or invoice, please Atlassian Support: Pricing, Billing, & Licensing | Atlassian. Can I make changes to a quote? Copy link to heading Copied! Show Note: Atlassian is rolling out a new billing engine. Your experience may differ depending on whether you’re using the original or improved billing system. Visit Understand the improved Atlassian billing experience for more information. For Cloud Apps Original billing experience: Once created, quotes for cloud in the original billing experience cannot be edited. If you need to make changes, please contact us via  Atlassian Support: Pricing, Billing, & Licensing | Atlassian, and our team will assist with your quote revision. Improved billing experience: For cloud quotes in the improved billing experience, you can request changes directly from your billing console. Locate your quote and select Request revision in the quote menu. A ticket will be created, and our team will contact you soon with your requested updates. For Data Center apps Quotes for Data Center cannot be edited once created. Please contact us via Atlassian Support: Pricing, Billing, & Licensing | Atlassian for any quote revisions. Payments & Returns Show all Which payment methods are accepted, and what are your payment terms? Copy link to heading Copied! Show Billing engine: We’re rolling out a new billing engine with an improved experience to make it easier to manage your cloud subscriptions. This means your cloud subscriptions could be managed on either the original or the improved experience. To know which experience you’re billed through, How to Pay Before sending any payment, follow these steps: Accept your quote by placing an order in your billing console. Wait to receive your invoice. Pay only on the invoice, not the quote. Accepted Payment Methods: For monthly cloud subscriptions, the only acceptable forms of payment are: Bank transfer (Wire, ACH, ACH debit) Credit card PayPal Check Note: We are unable to issue quotes or invoices in Australian dollars (AUD) for cloud subscriptions or Marketplace apps. ---------------------------------------------------------------------------------------------------------------- Payment Methods Bank Transfer (Initiated by Atlassian): ACH direct debit may take 1–3 business days Bank Transfer (Customer-initiated):  Wire & ACH may take 7–14 business days. Email remittance advice to remittance@atlassian.com Credit Card: MasterCard, Visa, or American Express. Use the Atlassian Store | Quote & Order Form | Buy Atlassian Products (original experience) or admin.atlassian.com/billing (improved experience). Not available for AUD orders or Discover cards. Mailed Check: May take 7–14 business days. Not accepted for AUD orders. PayPal: For automatic renewals and quote payments. In the improved experience, go to admin.atlassian.com/billing and select Pay with PayPal. ---------------------------------------------------------------------------------------------------------- Payment Terms Net-14 Terms:  Available for Data Center and annual cloud subscription orders of $10,000+ (pre-tax) in the legacy system. To request net-30 terms, use the application link found in the checkout process. No credit check required. Net-30 Terms: Available for Data Center and annual cloud subscription orders of $10,000+ (pre-tax) in the legacy system. In the new billing system, available for annual cloud subscription orders of USD 50,000+ (pre-tax) after a one-time credit check and tax ID application. Once approved, you can use Net-30 for future purchases up to your credit limit without additional checks. How do I add my PayPal account to my cloud site? Copy link to heading Copied! Show Managing Your Cloud Subscription Billing We’re introducing a new billing engine to make it easier for you to manage your cloud subscriptions. Depending on your account, your subscriptions may be managed in either the original or the improved billing experience. To find out which billing experience applies to you, visit this page. Note: We cannot issue quotes or invoices in Australian dollars (AUD) for orders containing cloud subscriptions or marketplace apps. ---------------------------------------------------------------------------------------------------------------- Adding PayPal as a Payment Method Original Experience Log in to your cloud site as an Administrator. Select the Settings icon, then choose Billing. Go to Billing Details. In the Payment Method section, click the pencil icon to edit your payment method. Click Pay with PayPal and follow the prompts to connect your PayPal account. Improved Billing Experience Log in as a billing admin and open the menu at the top left corner, then select Administration. Next to your billing account, click Manage. Select Payment method on the left, then click Add payment method. Enter your billing details and save them. Select PayPal and follow the steps to connect your PayPal account. I'm in Europe. Will your bank transfer details work? Copy link to heading Copied! Show The number we provide in the quote or invoice can be used as the "IBAN" for your bank transfer. It may also be worthwhile to let your bank know that this is a US Dollar account and that the alpha-numeric number has been supplied and verified by our bank's international payments team. I've paid my quote - when will my cloud subscription be available? Copy link to heading Copied! Show Managing Your Cloud Subscription Billing We’re introducing a new billing engine to make it easier for you to manage your cloud subscriptions. Depending on your account, your subscriptions may be managed in either the original or the improved billing experience. To find out which billing experience applies to you, visit this page. --------------------------------------------------------------------------------------------------------- Cloud Subscriptions Original Billing: Changes to products/tiers/subscription periods will become available as soon as payment is processed. This will be reflected in my.atlassian.com. Improved Billing: Changes to products/tiers/subscription periods will become available as soon as the order is placed. This will be reflected in admin.atlassian.com/billing. Data Center: License keys will be available in my.atlassian.com as soon as payment is processed. Can I get a refund? Copy link to heading Copied! Show Refunds for monthly cloud subscriptions are only available within the first paid month after the trial period. New annual cloud subscriptions can only be refunded within 30 days of the first purchase only. Cloud renewals and upgrades cannot be refunded. Refunds for Atlassian Marketplace apps are subject to the same conditions. For exceptions outside of 30 days, please reach out to the vendor for approval. See Atlassian Marketplace Data Center licenses can only be refunded within 30 days of the first purchase only. The information on this page about refunds doesn't apply to Enterprise subscriptions. For full details, please see Atlassian’s return policy Atlassian Customer Agreement | Atlassian or Atlassian Cloud Licensing | Atlassian. Can I sign up for automatic renewals? Copy link to heading Copied! Show Managing Your Cloud Subscription Billing We’re introducing a new billing engine to make it easier for you to manage your cloud subscriptions. Depending on your account, your subscriptions may be managed in either the original or the improved billing experience. To find out which billing experience applies to you, visit this page. ---------------------------------------------------------------------------------------------------------- Cloud Note: Monthly subscriptions: Automatic renewals are enabled by default. Annual (Original billing experience): Renewal quote sent 60 days before expiry. Billing contact logs in to my.atlassian.com, selects Orders, and pays the renewal quote. Option to enable Auto-Renew appears during payment. Annual (Improved billing experience): Go to Atlassian Support: Pricing, Billing, & Licensing | Atlassian to enable auto-renewal. Data Center Log in to my.atlassian.com as the billing contact. Select the license. Click Turn Auto-Renew On. Enter payment details and select Save Auto-Renew Settings. Renewal will process automatically on the license expiration date. You are welcome to continue renewing your existing Data Center subscription after March 30, 2026. However, renewals cannot extend beyond March 28, 2029, and will be prorated to that date if a 12-month renewal goes past that date. Taxes Show all Why are you applying tax to my order? Copy link to heading Copied! Show US Sales Tax We only apply US sales tax to orders addressed to billing customers based in the US States and territories listed here. Please contact us with your exemption documentation and quote number (AT-XXXXXXX) if you are eligible to claim a sales tax exemption in relation to your existing order. Where available, Atlassian recommends providing blanket certificates (to cover all orders) that remain in place until revoked in writing or by a tax authority. Chicago Lease Transaction Tax Beginning January 1, 2024, Trello Inc. will start collecting Chicago Personal Property Lease Transaction Tax (LTT) on all Trello products from customers based in the city of Chicago, Illinois. Beginning February 1, 2022, in compliance with the local tax regulation, Atlassian will start collecting Chicago Personal Property Lease Transaction Tax (LTT) on all Atlassian Cloud software products from customers based in the city of Chicago, Illinois.  The city of Chicago, Illinois, imposes LTT on the lease or rental in the city of personal property, and on the privilege of using in the city personal property that is leased or rented outside of the city. This tax applies to nonpossessory computer leases, which includes qualifying software licenses that are not otherwise subject to Illinois Retailer's Occupation Tax. The current applicable tax rate of LTT is 9%.  VAT/JCT/GST VAT In accordance with EU, Iceland, Norway, Turkey, South Korea, Chile, Mexico, and Taiwan VAT legislation, VAT will be applied only to orders in those countries where exemption documentation or a valid VAT ID has not been supplied at the time of payment. The VAT in other countries such as Switzerland, South Africa, and Russia are applicable on all taxable sales where valid exemption documentation has not been provided to Atlassian prior to payment.  *Please note that there are no VAT exemptions for customers located in Russia and Mexico. JCT In accordance with Japanese tax legislation, JCT is applicable on all taxable sales. Contact us with your VAT ID/exemption documentation and quote number if you would like to apply a VAT ID or exemption status to an existing quote. GST In accordance with Indian service tax legislation, service tax will be applied only to orders where a valid Permanent Account Number (PAN), Corporate Identification Number (CIN) or Service Tax registration number has not been supplied at the time of payment. Australian customers are subject to 10% GST.  Canadian taxes PST In accordance with Canadian tax legislation, provincial sales tax (PST) will be applied only to orders from provinces where exemption documentation has not been supplied at the time of payment. Beginning April 1, 2021, Atlassian will collect 7% tax on orders from British Columbia, and 6% tax on orders from Saskatchewan.  GST Effective July 1, 2021, Atlassian will collect goods & services tax (GST) in select Canadian provinces and territories. 5% GST will apply to orders from Alberta, British Columbia, Manitoba, Northwest Territories, Nunavut, Quebec, Saskatchewan, and Yukon. See HST below for remaining Canadian provinces and territories. QST Atlassian, as a foreign specified supplier of electronic services, is required to collect 9.975% QST on sales made to consumers in Quebec. Business customers registered under the general registration system will not be able to recover QST paid on orders from Atlassian. That said, business customers need to provide their QST number to not be charged QST on their orders. HST Effective July 1, 2021, Atlassian will collect harmonized sales tax (HST) in select Canadian provinces and territories. 13% HST will apply to orders from Ontario; 15% HST will apply to orders from New Brunswick, Newfoundland and Labrador, Nova Scotia, and Prince Edward Island. See GST above below for remaining Canadian provinces and territories. Note: As Canada has two levels of taxation, GST/HST will be in addition to the provincial taxes Atlassian collects for Quebec (9.975% QST), British Columbia (7% PST), and Saskatchewan (6% PST). Thus, customers based in these 3 provinces will see the following tax charges on each transaction: British Columbia: 5% GST + 7% PST Quebec: 5% GST + 9.975% QST Saskatchewan: 5% GST + 6% PST All Canadian federal and provincial taxes will be calculated based on the billing contact address.  I am not located in a taxable country but I still see sales tax applied to my bill. What should I do? Copy link to heading Copied! Show Atlassian collects tax based on the country of your company. Ensure your billing information is up to date by following these instructions. Please contact us with any questions. Sales tax was applied to my order, however, I can now supply valid exemption documentation covering the period of the purchase. How can I obtain a refund for the sales tax portion of my payment? Copy link to heading Copied! Show Generally, US sales tax will be applied to all taxable orders where valid exemption documentation has not been provided to Atlassian. If you can supply valid exemption documentation covering the period of the purchase, contact our Customer Advocate Team to arrange for the refund of your purchase within 30 days of payment. After that time, you may contact your local state tax authority or amend your sales tax return to obtain a refund directly from your local revenue authorities. We are unable to provide tax refunds outside of our 30-day return policy I'm a reseller located in a taxable US state, but I'm buying on behalf of a customer who is not located in a taxable US state. Will US sales tax apply? Copy link to heading Copied! Show For Reseller or Partner orders, the application of the US sale is based on the location of each of your customer's sold-to states rather than your billing address. If a valid reseller exemption certificate has not been supplied at the time of order, then US sales tax will automatically be applied to the order. Which US states and territories are considered taxable? Copy link to heading Copied! Show US State Date Registered Exemption Form Colorado* Puerto Rico** 01-May-2025 25-May-2021 Colorado Department of Revenue Commonwealth of Puerto Rico Iowa 1-Sept-2020 Iowa Sales Tax Exemption Certificate Tennessee 1-Jan-2020 Tennessee Exemption Form Kansas 1-Feb-2020 Kansas Exemption Form New Mexico 1-Sept-2019 New Mexico Taxation & Revenue Idaho 1-Sept-2019 Idaho State Tax Commission South Carolina 1-Mar-2019 South Carolina Department of Revenue West Virginia 1-Jan-2019 West Virginia Department of Revenue Louisiana 1-Jan-2019 Louisiana Department of Revenue Nebraska 1-Jan-2019 Nebraska Department of Revenue Maine 1-Oct-2018 Multistate Tax Commission Indiana 1-Oct-2018 Indiana Exemption Certificate Wyoming 1-Oct-2018 Wyoming Department of Revenue Mississippi 1-Oct-2018 Mississippi Department of Revenue Kentucky 1-Oct-2018 Kentucky Department of Revenue Wisconsin 1-Oct-2018 Wisconsin Department of Revenue Hawaii*** 1-Oct-2018 Excise Tax Exemption Form Alabama 1-Jun-2018 Alabama Department of Revenue Connecticut 1-Apr-2018 Connecticut Department of Revenue Services Vermont 1-Dec-2017 Vermont Department of Taxes Michigan 1-Sept-2017 Michigan Department of Treasury Minnesota 1-Sept-2017 Minnesota Department of Revenue Pennsylvania 1-July-2017 Pennsylvania Department of Revenue Utah 1-June-2017 Utah State Tax Commission Rhode Island 1-May-2017 Rhode Island Department of Revenue South Dakota 1-May-2016 South Dakota Department of Revenue Ohio 1-Aug-2015 Ohio Department of Taxation Arizona 1-Aug-2015 State of Arizona Department of Revenue North Carolina 1-May-2015 North Carolina Department of Revenue Illinois 1-April-2014 Illinois Department of Revenue Massachusetts 1-April-2014 Massachusetts Department of Revenue New York 1-April-2014 The New York State Department of Taxation and Finance Texas 1-April-2014 Texas Comptroller of Public Accounts Washington 1-April-2014 Washington State Department of Revenue Washington D.C. 1-April-2014 The District of Columbia Office of Tax and Revenue for an organization-specific exemption certificate *The exemption only applies to orders in Denver, Colorado and Lakewood, Colorado **Puerto Rico is now recognized as a US state/territory and will be taxed accordingly ***General Excise Tax in Hawaii If your purchases are US sales tax exempt, contact us with your valid exemption documentation and your quote/order number (AT-XXXXXXX) to avoid being charged US sales tax on future orders. The VAT/JCT/GST/PST/QST on my quote is shown in US Dollars. Where can I find the equivalent tax in my local currency? Copy link to heading Copied! Show The equivalent tax in Euros / Norwegian Krone / Icelandic Krona / South Korean Won / Japanese Yen / Turkish Lira / South African Rand / Russian Ruble / Canadian Dollar / Singaporean Dollar / Saudi riyal / Chilean peso / Mexican peso will be displayed on the final invoice, which will be issued after full payment has been received. This is because exchange rates fluctuate constantly and the equivalent tax in the non-USD currency cannot be determined until receipt of payment. I'm a reseller located in a taxable country, but my customer is not located in a taxable country. Will tax apply? Copy link to heading Copied! Show For most reseller or Partner orders, the application of the tax is based on the location of the reseller/Partner, and not the location of the customer or technical contact. If no valid exemption documentation has been supplied at the time of order, the tax rate of the reseller's/Partner's country/state will be automatically applied to the order. For reseller or Partner orders where the customer's bill to address is in British Columbia (BC) and Saskatchewan (SK), PST will be applied based on the customer's ship-to/technical contact address. Resellers or Partners must have a valid PST number in the Tax ID field of the billing contact for resale exemption. How do I update my VAT/PAN/CIN/PST/QST/GST ID/registration number? Copy link to heading Copied! Show Visit your Atlassian account profile page. Enter your VAT Number, PAN, CIN, PST, QST, or GST registration number in the Tax ID section of "Your Personal Info" and click Save. *Please note, this is not applicable to JCT, or customers located in Russia. How do I submit my tax exemption documentation? Copy link to heading Copied! Show Contact us with your exemption documentation and quote number if you'd like to apply your tax exemption status to an existing quote. *Please note, this is not applicable to JCT, or customers located in Russia. I recently updated my billing address and now I see a new sales tax on my bill. Where did this come from? Copy link to heading Copied! Show If the sales tax calculation on your invoice has changed and you’ve recently updated your billing address, this is tied to Atlassian’s efforts to comply with global tax regulations. Atlassian is required to collect sales tax in each region that we operate in order to comply with global tax regulations. As a result, starting January 4, 2022, our invoicing system is now using the billing address to accurately calculate sales tax for each of our customers. *If your organization is tax-exempt, contact us with your exemption documentation and our team will apply your exemption status to your quote. I received an email saying my address is incomplete and my account is out of compliance with the tax regulations in my region. What can I do to fix this? Copy link to heading Copied! Show Starting January 4, 2022, our invoicing system is using our customers' billing addresses to accurately calculate the sales tax in each region that we operate. If you’ve received an email stating your account is out of compliance due to an incomplete address, visit your account to update the address on file. *If your organization is tax-exempt, contact us with your exemption documentation and our team will apply your exemption status to your quote. I logged into my site and saw an “action required” message to update my billing address. I made the required change, but the message is still showing up. How can I remove this? Copy link to heading Copied! Show The “action required” message to update your billing address will only disappear after your billing address is correctly updated in our systems. If you’ve made the required update to your billing address but still see the message in-product, please note, updates to your address may take up to 24 hours to be processed in our billing system. During this time, you may continue to see messages related to updating your address. Administration Fees Show all What is the administration fee? Copy link to heading Copied! Show The administration fee was established to address increasing regulatory operating costs imposed by governments in certain jurisdictions. This fee only applies to customers with a billing address in Turkey. When did the administration fee go into effect? Copy link to heading Copied! Show The administration fee went into effect on October 12, 2021 PT. What is the administration fee rate? Copy link to heading Copied! Show In Turkey, an administration fee of 7.5% will be applied to sales of non-hosted software (Data Center) and non-hosted apps in the Atlassian Marketplace. This administration fee does not apply to sales of hosted software (cloud). For customers who bought at a discount price (academic discount, etc.), is the administration fee rate applied to the list price or to the discounted price? Copy link to heading Copied! Show The administration fee is applied to the discounted price. What products are affected by the administration fee? Copy link to heading Copied! Show The administration fee applies to the following Atlassian Data Center products purchased in the country of Turkey: Jira Software Jira Service Management Confluence Bitbucket Bamboo Crowd Is the administration fee taxable? (Will the administration fee total be lumped into the order subtotal when calculating VAT/GST?) Copy link to heading Copied! Show Yes, it is taxable and included in the base for VAT/GST calculation. See below for an example: Item 1: Confluence Cloud Price: $100 Discount: $10 Item 2: Jira Software (Data Center) Price: $200 Discount: $20 Turkey (SaaS are non-taxable) Administration fee = ($200 - $20)*7.5% = $13.50 VAT = ($300 - $30 + $13.5)*18% = $51.03 If my order is refunded, will I be refunded the administration fee charge as well? Copy link to heading Copied! Show Yes. If your order is refunded, the administration fee will also be refunded Software Maintenance & Support Show all What kind of support does Atlassian offer? Copy link to heading Copied! Show Atlassian offers tiered support for our cloud and self-managed apps. For detailed information on support levels, response times, and included services, see our Atlassian Support Offerings | Atlassian Support | Atlassian Documentation page. What are the benefits of renewing software maintenance? Copy link to heading Copied! Show Server software maintenance renewals are no longer available for purchase. Atlassian Server products have reached end of support, and maintenance renewals are discontinued. To continue receiving product updates, security patches, and technical support, we recommend exploring our current offerings for Claim your free Cloud migration trial | Atlassian and Atlassian Enterprise | Data Center | Atlassian apps. Active subscriptions for Cloud and Data Center ensure you have access to the latest features, legendary support, and ongoing innovation. For more information on your options and next steps, visit our Atlassian Ascend | Atlassian. When does self-managed software maintenance start? Copy link to heading Copied! Show New license: Your 12-month software maintenance period will commence from the date of payment confirmation. Upgrade: Software maintenance will commence from the date of payment confirmation. Renewal: Software maintenance will commence from the expiration date of the previous maintenance period, regardless of when the maintenance renewal was purchased. What happens when the included self-managed software maintenance ends? Copy link to heading Copied! Show For Data Center subscriptions, after the first 12  months, your software maintenance will expire and your installation will become read-only.  Please note: Maintenance renewals commence from the date the previous maintenance period expires, regardless of when the maintenance renewal was purchased. Can subscription dates be co-termed/synchronized? Copy link to heading Copied! Show General rule: Licenses and subscriptions can be sold for terms longer than 12 months but not exceeding 24 months upon reseller, partner, or customer request. New purchases: Can be sold for any length of time between 12 and 24 months (e.g., 13, 14, 15 … 23 months). Renewals: License or subscription renewals can be co-termed to match any date (up to 24 months in the future) as long as the end date is co-termed to match a core¹ app license that is being purchased or renewed for at least 12 months, on the same quote. Mid-term user tier upgrades: By default, Cloud and Data Center user tier upgrades are prorated through the current term end date. If you prefer to upgrade and extend the app term beyond its current end date, the license must either (1) be extended for at least 12 months from the upgrade start date, or (2) be co-termed to match another core app license that is being purchased or renewed for at least 12 months, on the same order. Cross-platform: Cloud and Data Center cannot be co-termed to each other. ¹ Core licenses include Jira, Jira Service Management, Confluence, Bitbucket, Jira Align, Bamboo, Crowd, & Atlassian Guard. Cloud only. Data Center licenses can be purchased for no more than 12 months. How do I renew my data center subscription? Copy link to heading Copied! Show You can renew your Data Center subscription for the number of users and products you have today, up until March 28, 2029, when we reach our end of life date. However: New subscription sales for existing customers will end on March 30, 2028 at 23:59 PST. Expansions and upgrades for existing subscriptions will end on March 30, 2028 at 23:59 PST. Data Center Marketplace app sales for existing customers will end on March 30, 2028 at 23:59 PST. Data Center subscriptions can be renewed in my.atlassian.com; all that's needed is the Support Entitlement Number (SEN) and the email address of any current contact for the license being renewed. To order Data center subscription renewal, visit our Quote & Order Form and click the Renew tab*. In the Renew tab, you can renew a product that you are associated with or provide us with the details of the product you wish to renew. While you can purchase a renewal online yourself, an advocate may be in touch within 90 days of your subscription expiration to discuss renewal options. To request a quote from my.atlassian.com: Log in to my.atlassian.com. Click the arrow next to the Atlassian product being renewed. Your product management screen will appear. In the Actions section click Renew. Check the box next to the product(s) you'd like to renew. Click Add to Cart. Review the cart and click Check Out or Save this as a quote. Complete the Licensee and Organization Details and click Continue Select your preferred payment method. If you'd like, check the box to have your product(s) automatically renew. Click Continue. Confirm the order details, and click Submit. The quote or purchase confirmation will be sent to the named billing and technical contact(s). *Pricing for software maintenance may be reviewed from time to time. For products whose maintenance is based on an old licensing model, which is no longer available, you will be quoted at the current renewal pricing. At our sole discretion, we may offer a limited-time grandfathering program for Data Center products (not hosted) that we would announce to all customers holding licenses that experienced a change. Licensing Show all What is the user limit for Atlassian apps? Copy link to heading Copied! Show Cloud Jira Cloud: You can license up to 100,000 users per site on Standard, Premium, and Enterprise plans. Announcing Jira Cloud support for 100,000 users on a single site - Work Life by Atlassian Confluence Cloud: You can license up to 150,000 users per site. Jira Service Management Cloud: Up to 10,000 agents per site on Standard, Premium, and Enterprise plans. There is no limit on the number of Jira Service Management “customers.” Cloud Free plan: Up to 10 users (Confluence and Jira) and 3 agents (Jira Service Management). No limit on Jira Service Management “customers.” For more information about Cloud Enterprise, please Contact Atlassian for Enterprise Solutions | Atlassian. Data Center Jira Software Data Center, Jira Service Management Data Center, Confluence Data Center, and Crowd Data Center: You may license up to an unlimited number of users. Bitbucket Data Center: You may license up to 30,000 users. Data Center Licensing | Atlassian How are users counted in Atlassian licenses, as named or concurrent? Copy link to heading Copied! Show Atlassian licenses are based on named users, not concurrent users. A user is defined as an account with permission to log into the app. Each named user with this permission counts toward your user limit, whether they are logged in or not. Only one individual—a named person—is permitted per app login, and multiple people cannot share a login. Our licensing model does not allow for concurrent user licensing. For more information, see Section 2 of the Atlassian Customer Agreement | Atlassian, which discusses permitted use and user numbers. Section 3 also addresses customer obligations in relation to users. How does a change in user count/tier affect my pricing? Copy link to heading Copied! Show Cloud: For monthly Cloud subscriptions, pricing is now based on the maximum number of users throughout your billing period. This means if your user count increases at any point during the month, your bill will reflect the highest number of users for that period. How maximum quantity billing works | Atlassian Support For annual Cloud subscriptions, pricing is based on user tiers. For example, a 500-user Confluence Cloud subscription allows you to license any number of users up to 500 without affecting your renewal price. If you exceed your tier, you’ll need to upgrade to the next tier. Data Center: Data Center subscriptions are also priced based on user tiers. You can add or remove users within your licensed tier at any time. If you need to increase your user count beyond your current tier, you’ll need to upgrade to a higher tier. Teamwork Collections: For Teamwork Collections, billing is based on the unique billable users across all included apps. Manage your subscription for Teamwork Collection | Atlassian Support You can manage your users and check current usage from your site’s Administration panel. Where do I find my app license keys? Copy link to heading Copied! Show When you purchase a new self-managed app license or renew/upgrade an existing self-managed app license, a new license key is added to the billing and technical contact’s my.atlassian.com account. Can I purchase a Marketplace app at a tier other than that of the parent product? Copy link to heading Copied! Show All Marketplace apps must match (or exceed) the parent product's tier. Can I combine multiple licenses to increase the number of users for a single environment? Copy link to heading Copied! Show Self-managed app licenses cannot be combined to increase the number of users for a single environment. To increase the number of users, you will need to upgrade to a higher tier. Managing My Account Show all How do I change the email address associated with my account? Copy link to heading Copied! Show Note: Atlassian is rolling out a new billing engine. Your experience may differ depending on whether you’re using the original or improved billing system. Visit Understand the improved Atlassian billing experience for more information. Original billing experience: All my.atlassian.com accounts use your Atlassian account email address as the username. You can update your email address via the Change Email page on id.atlassian.com. If you have licenses attached to your existing account, they will be transferred to your new email address after a successful change. Improved billing experience: Visit admin.atlassian.com/billing to make changes to your email address. How do I update contacts for my Atlassian products? Copy link to heading Copied! Show Note: Atlassian is rolling out a new billing engine. Your experience may differ depending on whether you’re using the original or improved billing system. Visit Understand the improved Atlassian billing experience for more information. Original billing experience Add a billing or technical contact: Any existing billing or technical contact can log into my.atlassian.com, select the product or subscription, and enter the email address of the new contact. If the new contact does not have an Atlassian Account, you’ll be prompted to enter a few additional details. Change the primary contact: The new contact will need to log into my.atlassian.com and select Make Primary. The existing primary contact will then be demoted to a secondary contact and can be removed if needed. Make yourself a billing contact (Cloud): Any Site Admin can make themselves a billing contact by navigating to Site Administration > Billing > Overview and selecting Make Me A Billing Contact. Improved billing experience Add or remove a billing admin: Any existing billing admin can log into admin.atlassian.com/billing, select Billing permissions, and make changes to the contacts as needed: Select Add new admin to add a billing admin Select More actions > Remove billing admin to remove a billing admin To add multiple billing admins for the same account, add them one at a time. Distribution lists are not supported. The Remove billing admin option is not available for accounts with only one billing admin. If you have any questions about the contacts on file for your license or subscription, Atlassian Support: Pricing, Billing, & Licensing | Atlassian For additional step-by-step guidance, see: How do I add a technical contact to my account? Manage billing for an organization How do I change the credit card for my cloud subscription? Copy link to heading Copied! Show Note: Atlassian is rolling out a new billing engine. Your experience may differ depending on whether you’re using the original or improved billing system. Visit Understand the improved Atlassian billing experience for more information. Improved billing experience For step-by-step instructions, see: Manage payment methods Original billing experience Monthly subscriptions: Any billing or technical contact can: Log in to my.atlassian.com Click the > next to your cloud site. Click Edit Credit Card. Enter the new card details and save. Alternatively,  for cloud see Manage groups where you can update the credit card in the site administration console under Settings > Billing > Billing Details.  Annual subscriptions: You must be a site admin to update the credit card for an account on an annual subscription.  Go to Settings > Billing > Billing Details to update your payment method. For step-by-step instructions, see: Manage payment methods For additional guidance Atlassian payment methods and payment terms Manage groups Manage payment methods If you have questions or need help, please contact:  Atlassian | Support How can I change or reset my my.atlassian.com password? Copy link to heading Copied! Show To change your password: Visit id.atlassian.com and log in with your Atlassian account or my.atlassian.com password. Select your avatar in the lower-left corner. Click Manage Your Account. Click Security in the left navigation panel. Enter your current password and your desired new password. Click Save Changes. To reset your password: If you've forgotten the password for your Atlassian account or my.atlassian.com account, follow these directions to reset it. Visit the Forgot Password page. Enter the email address associated with your account, then click Send Recovery Link. We'll send you an email with a link that enables you to reset your password. Where can I access my open quotes or paid invoices? Copy link to heading Copied! Show Note: Atlassian is rolling out a new billing engine. Your experience may differ depending on whether you’re using the original or improved billing system. Visit Understand the improved Atlassian billing experience for more information. Original billing experience Designated billing and technical contacts can log into my.atlassian.com to access quotes and invoices Click the Orders tab in the navigation bar In the Quotes tab, you can: Download a PDF quote or invoice Make a credit card payment Add a PO number Make changes to the quote Delete the quote In the Invoices tab, you can: View order details by clicking the > Download a PDF of the paid invoice by clicking the Invoice link in the Actions tab Note: You can only access orders where you are listed as the billing or technical contact. Improved billing experience Billing admins can log into admin.atlassian.com/billing, select the organization, and click Quotes or Invoices in the left panel to view all quotes and invoices Billing admins can: Download files Request a quote Make payment on a quote View details of an accepted quote For more information and step-by-step instructions, see: Manage Atlassian quotes If you have questions or need help, please contact:  Atlassian | Support What can I do as a billing or technical contact? What about as a billing admin? Copy link to heading Copied! Show Note: Atlassian is rolling out a new billing engine. Your experience may differ depending on whether you’re using the original or improved billing system. Visit Understand the improved Atlassian billing experience for more information. Original billing experience As a billing or technical contact for a license or subscription, you can: Update payment details on file within my.atlassian.com View and pay invoices Add additional billing or technical contacts Raise support requests Generate trial licenses Request changes to the license or subscription Billing and technical contacts are considered product owners and have the authority to manage and request changes for the license or subscription. Improved billing experience As a billing admin, you have access to all billing and payment-related tasks across a billing account. You can: Manage payment details Pay invoices Add and remove billing admins and business contacts Upgrade, downgrade, and cancel plans Receive billing-related emails and notifications Additional notes: Billing admins have an Atlassian ID associated with a billing account. Multiple billing admins can be added to the same account, and a user can be a billing admin across multiple accounts. Only billing admins can add or remove other admins or contacts. We recommend having at least two billing admins on your account to ensure continued access if one admin is unavailable. If you have questions or need help, please contact:  Atlassian | Support How do I unsubscribe from Atlassian emails? Copy link to heading Copied! Show Update your email preferences by logging into my.atlassian.com and selecting Email Preferences at the top of the page. For those without a my.atlassian.com account: Log in to start.atlassian.com with your Atlassian ID Click your avatar, then Manage Your Account Select Email Click Email Preferences Center For additional step-by-step guidance, see: Manage your email and notification preferences If you have questions or need help, please contact:  Atlassian | Support Can I delete my my.atlassian.com account? Copy link to heading Copied! Show Before closing your account: Make sure you are no longer listed as the billing or technical contact for any active licenses or subscriptions. If you need help transferring ownership, see How do I add a technical contact to my account? | Atlassian knowledge base | Atlassian Support or Atlassian Support: Pricing, Billing, & Licensing | Atlassian Once you’ve confirmed that all of your licenses have been moved to another billing and technical contact, you can close your account via our Close Your Account page. For step-by-step instructions and important considerations, see: Delete your Atlassian account | Atlassian Support If you have questions or need help, please contact:  Atlassian | Support Upgrading Self-Managed Licenses Show all What upgrade paths are available? Copy link to heading Copied! Show You are welcome to downgrade your account up until Data Center products reach their end of life date on March 28, 2029 at 23:59 PST. Existing customers can continue to expand their data center licenses up until March 30, 2028 at 23:59 PST. How are upgrade prices calculated? Copy link to heading Copied! Show Data Center upgrade pricing depends on the number of full months remaining on your existing Data Center license. The value of the remaining full months is subtracted from the new tier price. Please note: Upgrade pricing depends on what you've previously paid. To verify your upgrade cost, please create an upgrade quote via my.atlassian.com or contact us for assistance. Can I co-term my upgraded license with other licenses I own? Copy link to heading Copied! Show Data Center subscription upgrades can be co-termed to any date. Customer Terms Show all Our legal department would like to make some changes to your customer terms. Is that ok? Copy link to heading Copied! Show Within Atlassian's current price structure, we're unable to make any changes to our standard customer terms. If you consider our pricing model and the costs of creating and managing individual agreements with each of our customers, you can begin to understand our position. Maintaining standard terms with all of our customers allows us to focus our resources on meeting our obligations under these agreements. Do keep in mind of course that our customer terms have been very carefully authored to be fair to both you and us. There may be some issues that are not covered here or on the rest of this page. If so, feel free to contact us. Your customer terms refer to the grant of publicity rights to Atlassian. What does that mean? Can we change that? Copy link to heading Copied! Show Atlassian lists a small number of our customers on our website as examples of organizations using our products. All other disclosures about our customers (customer testimonials, case studies, etc.) are done so only after collaborating with and obtaining permission from our customers. If you don't want us to mention your company name at all, just contact our Customer Advocate Team and we'll add you to our list of companies requesting not to be party to any disclosures or forms of publicity (including our customer lists on our website). Can I reassign a license to a new owner? Copy link to heading Copied! Show To reassign your existing licenses to a new entity, log in to my.atlassian.com to update the billing and technical contacts.  Can Atlassian provide written confirmation that it is the manufacturer of the products it sells? Copy link to heading Copied! Show Upon request, we are happy to provide a Sole Source letter confirming that Atlassian is the manufacturer of the products we sell. If you'd like a copy of our Sole Source letter, Contact Us.  Privacy When it comes to protecting your Privacy, we’re a teammate you can trust. For clear and transparent information on how Atlassian safeguards your privacy, please visit Atlassian Legal | Atlassian. Here, you’ll find our Privacy Policy, Data Processing Addendum, Security Measures, Subprocessor List, and more. If you have any further questions, you can also check out Comprehensive Data Protection | Atlassian. What should I know about the Atlassian Help AI chat feature, including how it works and what data it uses? The Atlassian Help AI chat feature provides a way for Atlassian customers to quickly get guidance on issues related to pricing, billing, licensing, and general inquiries. Customers can still browse our documentation or reach out to our Sales Support team via our contact forms. The chat is powered by Atlassian’s Customer Service Management app and references Atlassian resources to respond to questions about pricing, billing, licensing, and other general inquiries. The feature operates independently of a customer’s licenses, in-app AI features, and customer settings (e.g., AI settings configured in Atlassian Administration). For clarity, the Atlassian Help AI chat is not considered an “AI Offering” under our Atlassian AI Terms. The Atlassian Help AI chat uses the following sources to provide information that may help answer your pricing, billing, licensing, and general inquiries questions: Atlassian-generated content and documentation on support.atlassian.com, and atlassian.com The Atlassian Help AI chat has no access to and cannot answer questions about: Any customer in-app data Any customer or user personal data, such as names, addresses, etc. User content provided through our websites, such as comments on Atlassian Community Atlassian will store conversations in your chat window for 28 days, which you can access from the chat history button. Conversations will be deleted from your chat window after this time. If your issue is not resolved through your conversation with the Atlassian Help AI chat and a ticket is opened with our Sales Support team, Atlassian may store your conversation along with the subsequent support ticket. Atlassian may retain and review the conversations you have in the chat feature to improve our apps and sales support services. Customer is responsible for its use of any output, including determining whether the output is appropriate for the customer's use case. If you are unsure, we encourage you to reach out to our Sales Support team via our contact forms. Atlassian Partner Program Show all Does Atlassian have a team who can assist with on-site training, implementation, and/or customizations? Copy link to heading Copied! Show Atlassian doesn't offer any professional services. Consequently, Atlassian can not formally engage in or formally assist with on-site customer training, implementations, or software customizations. Commercial and academic licensees are of course entitled to support and assistance under the terms of their active software maintenance and Atlassian will always endeavor to provide legendary support under those terms. We do, however, have a number of official Atlassian Partners who are able to assist with on-site training, implementation, and customization requirements. Is it possible to join the Atlassian Solution Partner Program? Copy link to heading Copied! Show Yes! Atlassian is always interested to hear from like-minded companies looking to work together. We established the Atlassian Solution Partner Program to provide support and incentives to parties interested in selling Atlassian products and related services to their current and prospective customers. For more information and to submit your application, visit the Atlassian Solution Partner page. Does Atlassian have any Solution Partners in my local area? Copy link to heading Copied! Show You can find a list of our current Solution Partners by region in the official Atlassian Partner Directory. Alternatively, contact the Atlassian Channel Team for a recommendation. Source Code Show all Is Atlassian's software open source? Copy link to heading Copied! Show No, Atlassian products are proprietary software applications. Jira, Jira Service Management (formerly Jira Service Desk) releases from 4.2 onwards, Confluence, Bamboo, Crowd, Bitbucket, and SharePoint Connector for Confluence commercial, academic, and Starter License holders do however receive the full source code to the software, allowing for in-house customizations and modifications. Atlassian's software is still very flexible and customizable; source modifications are required only in the most complex setups. The JSP source code is provided to Crucible and Fisheye commercial, academic, and Starter License holders. Who has access to product source code? Copy link to heading Copied! Show Source code access is available only to the nominated technical and billing contacts of a Data Center product license. To become a license contact and have access to source code, contact your nominated technical or billing contact(s). If you do not know whom to contact within your organization, contact us. Cloud customers do not have access to source code as the cloud code base is not customizable. In addition to cloud customers, some customers may not have access to product source code due to U.S. Export Control restrictions. More information can be found at bis.doc.gov. Please note: Atlassian does offer free licenses for official Open Source Projects and community organizations — it's our way of giving something back. In addition, Atlassian actively supports a large number of Open Source projects and groups, such as Apache, Codehaus, OpenSymphony, WebWork, and XDoclet. To learn more about Open Source at Atlassian, click here. What customizations can be made? Copy link to heading Copied! Show Jira, Jira Service Management (formerly Jira Service Desk) releases from 4.2 onwards, Confluence, Bamboo, Crowd, and Bitbucket commercial, and academic license holders receive source code to the software, allowing for in-house customizations and modifications. Atlassian's software is still very flexible and customizable; source modifications are required only in the most complex setups. The JSP source code is provided to Crucible and Fisheye commercial, academic, and Starter License holders. Source code access is only offered by Atlassian for some Atlassian products. 3rd party Marketplace and Atlassian apps may not include access to source code. Under our customer terms, to the extent we make any source code available, customers are permitted to modify the source code of software products to develop bug fixes, configurations or additional features. As Atlassian software is proprietary, under no circumstance may customers embed the source code into another application, nor can a licensee copy or in any way use elements of the source code within other applications. Please note: Some customers may not have access to product source code due to U.S. Export Control restrictions. More information can be found at bis.doc.gov. Export Control Classification Numbers (ECCNs) ECCNs and Eligible License Exceptions for Atlassian Products Copy link to heading Copied! Show ECCN/CCATS License Exception Jira Server ECCN/CCATS ECCN: 5D992.c CCATS: G145812 License Exception MASS MARKET Jira Software Data Center ECCN/CCATS ECCN: 5D002.c.1 CCATS: G162968 License Exception ENC, (b)(1) Jira Source Code ECCN/CCATS ECCN: 5D002.c.1 CCATS: G145812 License Exception ENC, (b)(2) Jira Mobile Clients ECCN/CCATS ECCN: 5D992 CCATS: Self-classified License Exception MASS MARKET Jira Service Management Server ECCN/CCATS ECCN: 5D992.cCCATS: G162966 License Exception MASS MARKET Jira Service Management Server (source code) ECCN/CCATS ECCN: 5D992.cCCATS: G176366 License Exception MASS MARKET Confluence Server ECCN/CCATS ECCN: 5D992.cCCATS: G145812 License Exception MASS MARKET Confluence Data Center ECCN/CCATS ECCN: 5D002.c.1CCATS: G162968 License Exception ENC, (b)(1) Confluence Source Code ECCN/CCATS ECCN: 5D002.c.1CCATS: G145812 License Exception ENC, (b)(2) Confluence Mobile Clients ECCN/CCATS ECCN: 5D992CCATS: Self-classified License Exception MASS MARKET Hipchat Server ECCN/CCATS ECCN: 5D992.cCCATS: G162967 License Exception MASS MARKET HipChat Clients (e.g., for iOS, Android, and Adobe Air) ECCN/CCATS ECCN: 5D992.cCCATS: G145812 License Exception MASS MARKET Bitbucket Server (paid download) (formerly known as Stash) ECCN/CCATS ECCN: 5D992.cCCATS: G145812 License Exception MASS MARKET Bitbucket Data Center (formerly known as Stash) ECCN/CCATS ECCN: 5D002.c.1CCATS: G162968 License Exception ENC, (b)(1) Bitbucket Server Source Code (formerly known as Stash) ECCN/CCATS ECCN: 5D002.c.1CCATS: G145812 License Exception ENC, (b)(2) Bamboo ECCN/CCATS ECCN: 5D992.cCCATS: G145812 License Exception MASS MARKET Bamboo Source Code ECCN/CCATS ECCN: 5D002.c.1 CCATS: G145812 License Exception ENC, (b)(2) Fisheye ECCN/CCATS ECCN: 5D992.cCCATS: G145812 License Exception MASS MARKET Fisheye Source Code ECCN/CCATS ECCN: 5D002.c.1CCATS: G163389 License Exception ENC, (b)(2) Crucible ECCN/CCATS ECCN: 5D992.cCCATS: G145812 License Exception MASS MARKET Crucible Source Code ECCN/CCATS ECCN: 5D002.c.1CCATS: G163389 License Exception ENC, (b)(2) SourceTree ECCN/CCATS ECCN: 5D992.cCCATS: G145812 License Exception MASS MARKET Clover ECCN/CCATS ECCN: EAR99CCATS: Self-classified License Exception Crowd ECCN/CCATS ECCN: 5D992.cCCATS: G145812 License Exception MASS MARKET Crowd Source Code ECCN/CCATS ECCN: 5D002.c.1CCATS: G145812 License Exception ENC, (b)(2) Trello Client Side Apps ECCN/CCATS ECCN: 5D992.cCCATS: Self-classified License Exception MASS MARKET Opsgenie ECCN/CCATS ECCN: 5D992CCATS: Self-classified License Exception MASS MARKET Jira Align ECCN/CCATS ECCN: 5D002.c.1CCATS: Self-classified License Exception ENC, (b)(1) Company Careers Events Blogs Investor Relations Atlassian Foundation Press kit Contact us products Rovo Jira Jira Align Jira Service Management Confluence Loom Trello Bitbucket See all products Resources Technical support Purchasing & licensing Templates Atlassian Community Knowledge base Marketplace My account Create support ticket Learn Partners Training & certification Documentation Developer resources Enterprise services See all resources Copyright © 2025 Atlassian Privacy Policy Terms Impressum [aria-label=Choose language] Choose language [aria-label=Deutsch] [aria-label=Deutsch] Deutsch [aria-label=English] [aria-label=English] English [aria-label=Español] [aria-label=Español] Español [aria-label=Français] [aria-label=Français] Français [aria-label=Italiano] [aria-label=Italiano] Italiano [aria-label=한국어] [aria-label=한국어] 한국어 [aria-label=Nederlands] [aria-label=Nederlands] Nederlands [aria-label=日本語] [aria-label=日本語] 日本語 [aria-label=Polski] [aria-label=Polski] Polski [aria-label=Português] [aria-label=Português] Português [aria-label=русский] [aria-label=русский] русский [aria-label=中文] [aria-label=中文] 中文 ## 3. GET https://www.atlassian.com/software/rovo/pricing (302 to https://www.atlassian.com/licensing/rovo; -L followed) HTTP/2 200 content-type: text/html;charset=UTF-8 content-length: 252248 date: Sun, 27 Sep 2026 10:05:30 GMT server: AtlassianEdge cache-control: max-age=0, s-maxage=8400, stale-while-revalidate=43200, stale-if-error=43200, no-cache="Set-Cookie" x-magnolia-registration: Registered last-modified: Fri, 25 Sep 2026 18:16:06 GMT x-envoy-attempt-count: 1 x-frame-options: deny content-security-policy: frame-ancestors 'none'; x-content-type-options: nosniff x-xss-protection: 1; mode=block atl-traceid: a13d6f2781e8385fbe8166c7a8c1c323 atl-request-id: e6591568-bc64-4872-93a5-27224962f3ae strict-transport-security: max-age=63072000; preload report-to: {"endpoints": [{"url": "https://dz8aopenkvv6s.cloudfront.net"}], "group": "endpoint-1", "include_subdomains": true, "max_age": 600} nel: {"failure_fraction": 0.01, "include_subdomains": true, "max_age": 600, "report_to": "endpoint-1"} vary: Accept-Encoding x-cache: Hit from cloudfront via: 1.1 de775c96e1c3c46a96c54e0a98e24444.cloudfront.net (CloudFront) x-amz-cf-pop: BOS50-P6 alt-svc: h3=":443"; ma=86400 x-amz-cf-id: PTMbBQM5pHnTK-F1dh5WE752rKsMHuZh7fAArrxDdZwTT2w0XmglZg== age: 7184 server-timing: cdn-cache-hit,cdn-pop;desc="BOS50-P6",cdn-rid;desc="PTMbBQM5pHnTK-F1dh5WE752rKsMHuZh7fAArrxDdZwTT2w0XmglZg==",cdn-hit-layer;desc="REC",cdn-downstream-fbl;dur=19 [body: 252248 bytes as received, sha256 ab1763af542c258edc208318e8cddf62401b6a045f9cb3353a729d19c6d55d72] Rovo Plans and Trial | Atlassian Close View this page in your language? All languages Choose your language [aria-label=中文] 中文 [aria-label=Deutsch] Deutsch [aria-label=English] English [aria-label=Español] Español [aria-label=Français] Français [aria-label=Italiano] Italiano [aria-label=한국어] 한국어 [aria-label=Nederlands] Nederlands [aria-label=日本語] 日本語 [aria-label=Português] Português [aria-label=Pусский] Pусский [aria-label=Polski] Polski [title=Mobile menu] Get it free Products Featured Developers Product Managers IT professionals Business Teams Leadership Teams Featured Developers Product Managers IT professionals Business Teams Leadership Teams See all apps Featured FEATURED APPS Jira Flexible project management Confluence Collaborative knowledge workspace Jira Service Management High-velocity service delivery ATLASSIAN COLLECTIONS Supercharge teamwork seamlessly Jira • Confluence • Loom • Rovo Optimize strategy and outcomes confidently Focus • Talent • Align Deliver service at high-velocity Jira Service Management • Customer Service Management • Assets • Rovo Ship high-quality software fast Rovo Dev • DX • Pipelines • Bitbucket Build products with confidence Jira Product Discovery • Feedback • Rovo POWERED BY Rovo AI-powered apps – driven by your team's knowledge. Developers Jira Flexible project management Bitbucket Source code and CI/CD Rovo Dev Agentic AI for developers Pipelines Scalable CI/CD automation DX Measure productivity and AI impact Ship high-quality software fast Rovo Dev • DX • Pipelines • Bitbucket Rovo AI-powered apps – driven by your team's knowledge. Product Managers Jira Product Discovery Capture & prioritize ideas Jira Flexible project management Confluence Knowledge, all in one place Supercharge teamwork seamlessly Jira • Confluence • Loom • Rovo Build products with confidence Jira Product Discovery • Feedback • Rovo Rovo AI-powered apps – driven by your team's knowledge. IT professionals Jira Service Management High-velocity service delivery Guard Enhanced cloud security Rovo AI-powered apps – driven by your team's knowledge. Business Teams Jira Flexible project management Confluence Knowledge, all in one place Trello Capture and organize your tasks Loom Quick, async video updates Jira Service Management High-velocity service delivery Customer Service Management Customer experiences reimagined Supercharge teamwork seamlessly Jira • Confluence • Loom • Rovo Rovo AI-powered apps – driven by your team's knowledge. Leadership Teams Focus Enterprise-scale strategic planning Talent Knowledge workforce planning Jira Align Enterprise-wide work planning & value Optimize strategy and outcomes confidently Focus • Talent • Align Rovo AI-powered apps – driven by your team's knowledge. Back Solutions Solutions By use case Team collaboration Strategy and planning Service management Software development By team Software Marketing IT Product By size Enterprise Small business Startup Non-profit By industry Retail Telecommunications Professional services Government Rovo AI-powered apps – driven by your team's knowledge. Back Why Atlassian Why Atlassian System of Work Atlassian's blueprint for how teams work together Ecosystem New Connect tools, teams, and agents into one intelligent system of work Marketplace Connect thousands of apps to your Atlassian products Customers Case studies & stories powered by teamwork FedRAMP Compliant solutions for the public sector Resilience Enterprise-grade & highly performant infrastructure Platform Our deeply integrated, reliable & secure platform Trust center Ensure your data’s security, compliance & availability Back Resources Resources Customer Support Ask questions, report bugs & give us feedback Templates New Ready-made workflows for every team. Find Partners Consulting, training & product customization support Atlassian Ascend Resources and support for your transformation Community Learn, connect and grow with the Atlassian Community support General inquiries Product Advice Partner support Enterprise support Technical Support Pricing and Billing Developer support Purchasing & Licensing Resources Project Management Agile Atlassian Learning Get Started Project Collaboration Team Playbook Product Documentation Back Enterprise More + Less - Get it free Jira Flexible project management Jira Service Management High-velocity service delivery Confluence Knowledge, all in one place See all products Get it free Back [title=Close search] Get it free Licensing Open and close the navigation menu Purchase & Licensing Atlassian Cloud Marketplace Atlassian Guard Data Center Jira Jira Work Management Service Collection Jira Product Discovery Confluence Bitbucket Fisheye/Crucible Bamboo Crowd Trello Opsgenie Open Devops Enterprise Services Resellers Terms of Service Purchase & Licensing Atlassian Cloud Marketplace Atlassian Guard Data Center Jira Jira Work Management Service Collection Jira Product Discovery Confluence Bitbucket Fisheye/Crucible Bamboo Crowd Trello Opsgenie Open Devops Enterprise Services Resellers Terms of Service Purchasing & Licensing Billing engine Usage-based pricing Atlassian Cloud Marketplace Atlassian Guard Rovo Data Center Data Center End of Life Server End of Support Jira Jira Work Management Jira Product Discovery Teamwork Collection Strategy Collection Service Collection Atlassian Government Cloud Assets Automation Compass Confluence Bitbucket Bamboo Crowd Opsgenie Jira Service Management Data Center Open Devops Enterprise Services Resellers Customer Agreement Rovo FAQs Billing & Subscriptions Show all What is Rovo? Copy link to heading Copied! Show Rovo is Atlassian's AI built for teamwork, embedded directly into Atlassian apps and collections like Jira, Confluence, Teamwork Collection, and Service Collection. Powered by the Teamwork Graph, Atlassian's rich context layer which connects work, knowledge, people, and systems across first- and third-party tools, Rovo transforms fragmented information into trusted answers and context-aware agents. Rovo allowances (measured in “credits”) are included included in these plans: Jira, Confluence: 25 credits / user / month (Standard), 70 credits / user / month (Premium), 150 credits / user / month (Enterprise) Teamwork Collection, Service Collection: 250 credits / user / month (Standard), 700 credits / user / month (Premium), 1,500 credits / user / month (Enterprise) Shared at org level: All of an organization's allowances are combined into a single shared pool. Power users can consume more while light users consume less, with the balance spread across the org. Stacking across apps: The more Atlassian apps you have, the larger your pool. A customer with Jira + Confluence seats gets the combined included credits for both. Monthly reset: Allowances refresh monthly on the usage billing date. To learn more about Rovo credits, visit Rovo usage limits How can I access Rovo? Copy link to heading Copied! Show Rovo, including Search, Chat, and Studio apps as well as agents, is available to customers with a Standard, Premium, or Enterprise Cloud plan of Jira, Confluence, Jira Service Management, or Service and Teamwork Collections. If your organization has at least one of these paid Cloud plans, Rovo will be automatically added to eligible sites as part of the rollout, no separate Rovo purchase is required. Once Rovo is enabled on your site, users can access it directly in Jira, Confluence, and Jira Service Management by: using Rovo Search and Rovo Chat in the product experience going directly to chat.rovo.com For step‑by‑step instructions and screenshots, see Using Rovo. My organization is currently using Data Center. Is Rovo available to me? Copy link to heading Copied! Show To fully leverage all of the AI features of Rovo, including search, chat, agents, and studio, an Atlassian Cloud Standard, Premium, or Enterprise plan is required. Rovo Data Center connectors for Confluence DC and Jira DC enable customers to centralize their organization’s knowledge using AI in the Cloud. However, a Standard, Premium, or Enterprise Cloud subscription is necessary to maximize Rovo's AI capabilities. Do I need to take any further action to access Rovo once it is added to my subscription? Copy link to heading Copied! Show Rovo will be automatically activated in your Standard, Premium, and Enterprise Cloud subscriptions. You'll receive an email notification once it's added. To unlock the best Rovo experience, admins should follow the onboarding steps in this guide. When I can expect to have Rovo available in my Cloud subscription? Copy link to heading Copied! Show We anticipate that all Standard, Premium, and Enterprise Cloud subscribers will have Rovo added to their subscription by the end of 2025 or sooner. Where can I see my Rovo usage? Copy link to heading Copied! Show Navigate to Platform usage in Administration to view Rovo credits: Total allowance vs. usage over time Which apps are driving usage Usage by individual users For more details about Rovo meters and allowances, see: Rovo usage allowance Can I set alerts for Rovo credit usage? Copy link to heading Copied! Show Organization admins will receive proactive email and in-product notifications as usage approaches 80% and 100% of their monthly allowance and of any usage limits you set. Admins can adjust settings and limits on extra usage in their Atlassian Administration dashboard To learn more about managing your usage, visit the general Purchasing and Licensing FAQs. Rovo Credits & Usage-Based Pricing Show all What are Rovo credits? Copy link to heading Copied! Show Rovo credits are Atlassian's unit of measurement for AI feature usage and enriched Teamwork Graph (TWG) API access. Rovo credit usage is determined by the complexity of a user’s or agent's interaction with AI features, and enriched TWG API calls, including those accessed through Teamwork Graph command line interface (CLI)  and Atlassian Rovo Model Context Protocol (MCP) server. What uses Rovo credits? Copy link to heading Copied! Show Rovo credits are consumed by billable events across two categories: Intelligence: Credits are consumed when a user or agent invokes AI to take an intelligent action on their behalf. Basic AI interactions - 10 credits per billable event. These are the core AI interactions that every knowledge worker needs to be successful. Basic AI interactions are largely conversational and agentic AI that provide help on demand with fast replies and light reasoning. Example: Quick Answers mode in Rovo Chat and basic Rovo Agents. Premium AI interactions - Variable pricing per billable event. This is advanced AI for complex work that requires deeper thinking, more orchestration, and more context, using premium models. Examples include: Work mode in Rovo Chat, Rovo CLI, advanced agents, and advanced AI features like Jira Coding Agent and Confluence slides. Context and tool calls: Certain Teamwork Graph (TWG) API and tool calls use Rovo credits. These are calls that aggregate responses from multiple Atlassian and non-Atlassian sources, and run AI inference to generate insights. This includes enriched context that is delivered to non-Atlassian tools and agents through Teamwork Graph CLI or Extend Atlassian into any AI assistant using MCP | Atlassian. Enriched Teamwork Graph API and tool calls - Variable pricing per billable event, with most ranging from 1-10 credits per TWG API call. Typical prompts consume 10-25 Rovo credits total. Examples: The collaborators API call provides insights about collaborators by analyzing common artifacts and interactions between users in an organization. Similarly, the context API call aggregates information across multiple Atlassian and non-Atlassian systems to deliver the best context around a work item, Confluence page, or user. For more details regarding Rovo credit usage, visit: Rovo usage allowance | Rovo | Atlassian Support Note: View your Rovo Dev credit usage | Rovo | Atlassian Support uses a separate pricing and credit system that is independent from Rovo credits. Where can I check my Rovo credit usage? Copy link to heading Copied! Show Billing admins can monitor and manage Rovo credit usage in Atlassian Administration. Go to Insights → Platform usage → select Rovo credits The Rovo credits dashboard breaks usage down by app and user, so you can see trends as well as exactly what’s driving them, and take action. You can even export your data for the most granular view of all your usage events. What happens to Rovo features when my credits are exhausted? Copy link to heading Copied! Show Admins receive alerts at 80% and 100% of usage limits, giving you ample time to respond before features are affected. In-flight work for users is never interrupted. If a Chat conversation or Agent task is already in progress when the limit is reached, it will complete. Only new credit-consuming requests are paused. Once your organization exhausts its Rovo credit allowance: If extra usage is on (default setting): billable usage continues at the current purchase price until an admin-defined spending cap is reached. You can turn off extra usage and set spending limits in your Atlassian Administration dashboard. If extra usage is off: new credit-consuming AI features and enriched Teamwork Graph API and tool calls are paused until the allowance resets next month. What continues working: included no-cost AI features such as Rovo Search in Atlassian apps, summaries, chart insights, and definitions continue to work normally. Options to restore access immediately: Enable extra usage, if it's been disabled Purchase prepaid Rovo credit packs Add seats or upgrade to a higher edition plan or Teamwork Collection to increase your organization’s Rovo credit allowance. Does Rovo charge differently depending on where I use it across Atlassian apps, Slack, Teams, or other surfaces? Copy link to heading Copied! Show The number of Rovo credits used is determined by the feature type, not the surface it's triggered from. There's no "app tax" or "channel tax." A Rovo Chat question in Confluence costs the same as one in Jira, and the same as one triggered from Slack or Microsoft Teams. The same is true for Rovo capabilities triggered from Atlassian Marketplace apps (e.g. the app encourages a user to interact with Rovo Chat, or makes a Rovo MCP call at the user’s direction). The customer uses Rovo credits based on the work that Rovo performed on their behalf, not the surface the action was triggered from. What might differ is the allowance contribution of each app. Each paid Atlassian plan (Jira, Confluence, Service Collection, Teamwork Collection, etc.) contributes a monthly Rovo credit allowance to the customer's shared org pool based on the app, edition, and seat count. Example: A Premium customer with 100 users on both Jira and Confluence receives 7,000 (Jira) + 7,000 (Confluence) = 14,000 Rovo credits/month in their shared pool. Those credits can be used in Jira, Confluence, Slack, Teams, or any other supported surface. Learn more about Rovo credit usage here. Does it cost credits to use the Rovo MCP Server or Teamwork Graph CLI, and how? Copy link to heading Copied! Show Installing and connecting to Rovo MCP Server and Teamwork Graph (TWG) CLI are free. However, enriched API calls into TWG (including through Rovo MCP Server and TWG CLI) consume Rovo credits when they externalize Teamwork Graph context to an agentic, CLI, MCP, API, or other 3P product path. Example: A developer tool, external AI agent, or automation uses the TWG API to retrieve knowledge from across Jira, Confluence, and other connected sources. Credit usage: Varies, depending on complexity. Simple cross-product lookups can be low, while complex graph traversals or cross-product context aggregation are higher. A single external AI task or agent can trigger multiple API calls, so the total credits for a prompt may be more than 10 credits. The vast majority of enriched TWG API calls are 1-10 Rovo credits per call.  How does Rovo interact with other meters? Copy link to heading Copied! Show Rovo credits are completely independent from other Atlassian meters. Each meter tracks a different type of usage, has its own allowance, and is billed separately. They do not share a pool, and consuming one does not affect the others. Key principles: No shared pool across meters: Rovo credits, Automation steps, Assets objects, Bitbucket meters, and CSM agent resolutions are each tracked in their own pool. Using more of one does not reduce your allowance for another. Exhausting one meter doesn't affect the others: If your org runs out of Rovo credits, your Automation flows, Assets, Bitbucket meters, and AI agent resolutions continue working normally (and vice versa). Each meter has its own admin controls: You can set usage limits, enable/disable extra usage, and receive notifications independently per UBP meter. All UBP meters are visible in one place: Admins can monitor usage across all meters in Atlassian Administration. One important overlap: As workflows transform to bring agents into automations, you may see AI steps in automation flows. Within an automation rule: AI-powered steps (e.g. assigning work to a Rovo Agent) consume Rovo credits, not Automation steps. The non-AI components of the same rule (triggers, conditions, standard actions) consume Automation steps Rovo capabilities use the same number of Rovo credits regardless of where they’re invoked from, including from within Automation flows. Automation rule component Which meter? Automation rule component Trigger (e.g., "when issue created") Which meter? Automation steps Automation rule component Condition (e.g., "if priority = High") Which meter? Automation steps Automation rule component Standard action (e.g., "transition issue") Which meter? Automation steps Automation rule component AI-powered action (e.g., "use Rovo Agent to triage") Which meter? Rovo credits This means a single automation rule can consume from both meters in one run, but each meter is tracked and billed independently. Do indexed objects count toward Rovo usage? Copy link to heading Copied! Show No, storing indexed objects does not use Rovo credits. Indexing data via Teamwork Graph connectors expands Rovo’s searchable knowledge to return more comprehensive and accurate responses for you, but it does not cost you any Rovo credits. Rovo credits are only consumed if you take an AI action such as invoking Rovo Chat, Rovo Agents, or enriched API calls to TWG and Rovo Search via Teamwork Graph CLI or Atlassian Rovo MCP. How can I calculate my Rovo allowances, usage and cost? Copy link to heading Copied! Show Atlassian provides multiple tools to help you understand your Rovo credits allowance, monitor current usage, and estimate potential costs. Step 1: Monitor your current usage 1. Admins can view real-time Rovo credit usage in Atlassian Administration: Go to admin.atlassian.com → Insights → Platform usage → select Rovo credits 2. View your total allowance vs. current usage Check the Apps tab to see where usage is concentrated within individual apps Check the Users tab to see per-user consumption Click Export Data for the most granular view of all your usage events Step 2: Forecast future usage Atlassian provides forecasting tools to help you estimate usage: In-product forecasting: The Platform usage dashboard shows a forecasted range of extra usage for your current billing cycle, based on your org's historical usage trends. Step 3: Estimate extra usage costs If your org exceeds its included allowance, you have the following options: Upgrade to Teamwork Collection for 10x the allowances per tier compared to standalone app subscriptions. Pay as you go: Pay at the list price of $0.01 per credit over your allowance ($10.00 per 1,000 credits) If your org uses 35,000 Rovo credits in a month with a 28,000 Rovo credits allowance, your cost for the month is: Extra usage = 7,000 credits Extra usage cost = 7,000 × $0.01 = $70 for that month Pre-pay: Volume discounts are offered for prepaid credit packs, depending on commitment level at time of purchase. Turn off extra usage: New credit-consuming AI features and enriched Teamwork Graph API and tool calls are paused until the allowance resets next month. Learn more about managing your usage and billing: General Purchasing and Licensing FAQs Where can I learn more and get help? Copy link to heading Copied! Show Atlassian provides multiple resources to help you understand Rovo credits, manage your usage, and get support when you need it. For help understanding Rovo credits: Resource What it covers Resource Rovo credit usage limits & allowances What it covers Full breakdown of credit allowances by app, edition, and what consumes credits Resource Purchasing and billing questions What it covers Answers to frequently asked questions about Atlassian's usage-based pricing, including how it works and how customers manage and pay for usage Resource admin.atlassian.com → Insights → Platform usage → Rovo credits What it covers Monitor and manage your org's real-time Rovo credit usage, trends, and allowance Resource Rovo product documentation What it covers Getting started with Rovo, features, and capabilities Resource AI settings & controls What it covers How to manage AI preferences, enable/disable Rovo, and configure access Resource Disconnect third-party apps from Rovo What it covers How to manage which data sources Rovo can access Get help customized to your account: Need Where to go Need Technical support or billing questions Where to go https://support.atlassian.com/ Need Your Atlassian account team Where to go Contact your Account Executive or Customer Success Manager for personalised guidance on allowances, upgrades, or usage planning Need Partner support Where to go If you purchase through a Solution Partner, they can help with usage planning, forecasting, and purchasing usage packs Trial Rovo Show all Does Rovo offer a free trial? Copy link to heading Copied! Show Customers can trial Rovo through a trial of our Standard, Premium, or Enterprise plan of Jira, Confluence, and Jira Service Management. Rovo Dev Show all What is Rovo Dev? Copy link to heading Copied! Show Rovo Dev is an AI agent that expands on Rovo's capabilities, specifically designed for professional software engineers. It handles code planning, code generation, code reviews, and automates repetitive work at scale. Rovo Dev has separate pricing and packaging from Rovo. Who is Rovo Dev for? Copy link to heading Copied! Show Rovo Dev is ideal for software development teams, engineers, and technical leads who want to streamline their work, reduce manual tasks, and improve access to knowledge across their tools and projects. How is Rovo Dev priced? Copy link to heading Copied! Show Rovo Dev Standard is priced at $20 per developer per month, which includes 2,000 Rovo Dev credits per developer per month. If you need more credits, extra usage is billed at $0.01 per credit. Rovo Dev has separate pricing and packaging from Rovo. To learn more about Rovo Dev pricing, please visit this page. How do I get started with Rovo Dev? Copy link to heading Copied! Show To get started, sign up for a 30-day free trial here: Sign up - Try Atlassian Cloud | Atlassian How is Rovo Dev different from other Rovo products? Copy link to heading Copied! Show Rovo enables teams with AI capabilities such as search, chat, and studio apps. To learn more about what's available with Rovo, please visit this page. Rovo Dev is an AI agent that expands on Rovo capabilities, specifically designed for professional software engineers. It handles code planning, code generation, code reviews, and automates repetitive work at scale. To learn more about what's available with Rovo Dev, please visit this page. Where can I find support or documentation for Rovo Dev? Copy link to heading Copied! Show You can find support resources here: Work with Rovo Dev What are Rovo Dev credits and how can customers control and monitor usage quotas? Copy link to heading Copied! Show Interactions with specific Rovo Dev AI features are metered using Rovo Dev credits Rovo Dev Standard comes with an allowance of 2000 Rovo Dev credits per user. Each user has a default of 2,000 Rovo Dev credits each month to use or lose. When a user's credit quota limit is reached, additional usage incurs charges of $0.01 per credit. To avoid service disruptions, Rovo Dev Standard will have a default extra usage of 2,000 Rovo Dev credits per user per month auto-enabled. Admins can set custom limits and controls on a per-site basis. Customers can monitor their Rovo Dev credit usage with the Platform usage dashboard in Atlassian Administration. Do I need to purchase Rovo Dev for an entire site? Copy link to heading Copied! Show We don't require upgrading your entire site to Rovo Dev Standard. Seats can be purchased for individual developers. Terms of Service Show all What terms of service apply to Rovo? Copy link to heading Copied! Show The Atlassian Customer Agreement covers both Atlassian Intelligence and Rovo. Additionally, the policies and terms incorporated by reference in the Atlassian Customer Agreement, including the Privacy Policy, Acceptable Use Policy, Data Processing Addendum, Product-Specific Terms, govern your use of Atlassian Intelligence and Rovo. Loom AI is governed by separate terms located on the Product-Specific Terms page. Can I disable AI in my Atlassian subscriptions? Copy link to heading Copied! Show AI is available and automatically activated for all apps on Standard, Premium, and Enterprise plans. If you’re not ready for AI, organization admins can deactivate it. If you deactivate AI, Rovo's core apps like search and studio will still work, but AI-powered search and chat features will be unavailable. Company Careers Events Blogs Investor Relations Atlassian Foundation Press kit Contact us products Rovo Jira Jira Align Jira Service Management Confluence Loom Trello Bitbucket See all products Resources Technical support Purchasing & licensing Templates Atlassian Community Knowledge base Marketplace My account Create support ticket Learn Partners Training & certification Documentation Developer resources Enterprise services See all resources Copyright © 2025 Atlassian Privacy Policy Terms Impressum [aria-label=Choose language] Choose language [aria-label=Deutsch] [aria-label=Deutsch] Deutsch [aria-label=English] [aria-label=English] English [aria-label=Español] [aria-label=Español] Español [aria-label=Français] [aria-label=Français] Français [aria-label=Italiano] [aria-label=Italiano] Italiano [aria-label=한국어] [aria-label=한국어] 한국어 [aria-label=Nederlands] [aria-label=Nederlands] Nederlands [aria-label=日本語] [aria-label=日本語] 日本語 [aria-label=Polski] [aria-label=Polski] Polski [aria-label=Português] [aria-label=Português] Português [aria-label=русский] [aria-label=русский] русский [aria-label=中文] [aria-label=中文] 中文 ## 4. 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Developers JiraFlexible project management BitbucketSource code and CI/CD Rovo DevAgentic AI for developers PipelinesScalable CI/CD automation DXMeasure productivity and AI impact Ship high-quality software fast Rovo DevDXPipelinesBitbucket Rovo AI-powered apps – driven by your team's knowledge. Product Managers Jira Product DiscoveryCapture & prioritize ideas JiraFlexible project management ConfluenceKnowledge, all in one place Supercharge teamwork seamlessly JiraConfluenceLoom Build products with confidence Jira Product DiscoveryFeedbackRovo Rovo AI-powered apps – driven by your team's knowledge. IT professionals Jira Service ManagementDeliver service at high velocity GuardEnhanced cloud security Rovo AI-powered apps – driven by your team's knowledge. 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[aria-label=Find Partners: Consulting, training & product customization support] Find Partners Consulting, training & product customization support [aria-label=Atlassian Ascend: Resources and support for your transformation] Atlassian Ascend Resources and support for your transformation [aria-label=Community: Learn, connect and grow with the Atlassian Community] Community Learn, connect and grow with the Atlassian Community Support [aria-label=General Inquiries] General Inquiries [aria-label=Technical Support] Technical Support [aria-label=Product Advice] Product Advice [aria-label=Pricing and Billing] Pricing and Billing [aria-label=Partner Support] Partner Support [aria-label=Developer Support] Developer Support [aria-label=Enterprise Support] Enterprise Support [aria-label=Purchasing and Licensing] Purchasing and Licensing Resources [aria-label=Project Management] Project Management [aria-label=Project Collaboration] Project Collaboration [aria-label=Agile] Agile [aria-label=Team Playbook] Team Playbook [aria-label=Atlassian Learning] Atlassian Learning [aria-label=Product Documentation] Product Documentation [aria-label=Get Started] Get Started [aria-label=Usage-based Pricing] Usage-based Pricing [aria-label=Usage Calculator] Usage Calculator [aria-label=Collections] Collections [aria-label=Close navigation] [aria-label=Teamwork] Teamwork [aria-label=Teamwork: Dropdown Content] Overview Features Guides Enterprise Pricing Resources [aria-label=Strategy] Strategy [aria-label=Strategy: Dropdown Content] Overview Demos Pricing Resources Use Cases Customers [aria-label=Service] Service [aria-label=Service: Dropdown Content] Overview Guides Pricing [aria-label=Software] Software [aria-label=Software: Dropdown Content] [aria-label=Product] Product [aria-label=Product: Dropdown Content] [aria-label=Open navigation menu] Teamwork Strategy Service Software Product [aria-label=Close] Atlassian is a Leader in the 2026 Gartner® Magic Quadrant™ for IT Service Management Platforms.Read the report Service management that scales Includes Rovo Plus all Atlassian Platform Apps Home Goals Teams Studio Search Chat Analytics Admin Team Size: agents Bill me: Monthly Annually SAVE UP TO 17% Free Free forever for 3 agents $0 Get it now Includes: Apps for service management and customer service, plus templates for HR, marketing, and more Jira Service Management includes templates pre-configured with request types, workflows, and automation to help any team get started with a service experience Alerts, on-call schedules, and incident template Manage and respond to incoming alerts with routing rules, escalation policies, and on-call schedules. Multi-channel support, including customer portal, email, and chat Employees and customers can submit requests via email, Microsoft Teams and Slack, an embedded widget, or a customer portal. Work intake through customizable forms, workflows, and queues Create dynamic user-friendly forms to collect data, configure workflows with a drag-and drop editor, and set up queues to triage work. 1,250 automation steps per subscription per month Increase efficiency by replacing manual, time-consuming work with automated processes and workflows. Embedded knowledge base Create, read, update, and delete articles. Recommend relevant articles to customers to enable self service and deflect requests. Support from Atlassian Community Support via Atlassian Community. Learn more. Standard Everything you need to get started $20 per agent / monthTry it free Everything from Free plus: Rovo Agents, search and chat, for AI-powered employee support, operations, and customer service Unlock AI-powered teamwork with access to Rovo Search, Chat, and Rovo Agents and accelerate operations workflows with AI-powered incident management. Learn More. Asset and configuration management Manage the lifecycle of assets and services. Gain visibility into dependencies, troubleshoot incidents, and minimize risk. Custom-branded help center Use your company-branded URL for Jira Service Management’s help center. Unlimited email notifications Customers, agents, and admins can receive unlimited email notifications about request activity. 3,000 automation steps per user per month Increase efficiency by replacing manual, time-consuming work with automated processes and workflows. 250 Rovo credits + 1,000 indexed objects per user/month. 250 Rovo credits + 1,000 indexed objects per user/month. Audit logs and multi-region data residency Keep record of important events, like changes to global permissions, and choose where key product data is hosted. Up to 100,000 agents and unlimited customers Up to 100,000 agents (licensed users) to work on requests from unlimited customers (unlicensed users). Recommended Premium Scale your service management $51.42 per agent / monthTry it free Everything from Standard plus: Advanced Asset Management and Configuration With Data Manager for flexible data ingestion, higher object allowances for scale, and Hardware Asset Management (HAM) for end-to-end hardware lifecycle control, give your IT teams a single platform to replace fragmented tools without the cost or complexity. Virtual service agent AI-powered conversational support frees up agent time for exceptional service. Learn more. Advanced AIOps capabilities Detect, resolve, and prevent incidents faster with AI-driven alert grouping, incident creation, and PIR generation. Real-time incident monitoring Keep tabs on logging and monitoring tools with heartbeat monitoring. Receive a notification if a system goes down for quick action. Advanced incident and problem management Identify affected services, track issues, and escalate to the correct team for resolution. Address root causes with PIRs. Take advantage of alerts, incident data, service and infrastructure health analysis to accelerate incident resolution. 6,500 automation steps per user per month Increase efficiency by replacing manual, time-consuming work with automated processes and workflows. 700 Rovo credits + 2,500 indexed objects per user/month. 700 Rovo credits + 2,500 indexed objects per user/month. Change management Configure and automate approval workflows based on change type, AI-powered risk assessment, or CAB procedures. Deployment gating with CI/CD tools Automate or create approval processes for deployments initiated via connected CI/CD tools. Enterprise Advanced analytics, scale, and security for enterprises Billed annually. Switch to Annual billing above to view Enterprise pricing.Contact sales Everything from Premium plus: Cross-product insights with Atlassian Analytics and Data Lake Aggregate data from across your Atlassian toolchain for holistic insights that drive better decision making. Advanced admin controls and security Manage users and security at scale with advanced governance controls like advanced encryption and Shadow IT controls. Enterprise-grade identity and access management Get SSO, SCIM, and support for multiple IdP within your central admin console with Atlassian Guard Standard included. 9,500 automation steps per user per month Increase efficiency by replacing manual, time-consuming work with automated processes and workflows. 1,500 Rovo credits + 6,250 indexed objects per user/month. 1,500 Rovo credits + 6,250 indexed objects per user/month. Status pages Create branded, real-time public & private status pages to keep customers informed. Multiple sites (up to 150) Enable data isolation and administrative autonomy. Customize each instance to the needs of the teams who use it. Compare features Get more details How to calculate your subscription cost Use our pricing calculator at the top of this page to determine the price of your subscription. Simply enter how many users you have and choose a billing cycle (annual or monthly). Our detailed cloud pricing tables include price ranges for our Standard or Premium plans on our purchasing and licensing site. Contact our sales team for Enterprise pricing, available only for annual subscriptions. Payment options You can pay monthly subscriptions by credit card (MasterCard, Visa, or American Express) or PayPal. For annual subscriptions, you can pay by credit card, bank transfer, or check. Free trial period, refunds, & subscription plan details Our Free plan lets you try Service Collection for up to three agents with 2GB of storage and Community Support. If you'd like to add more than three agents or get access to more support and storage, you can sign up for a 14-day free trial of our Standard or Premium plan. If you’re on the Free plan and exceed the user or storage limit, we’ll automatically upgrade you to a 14-day free trial of the Standard plan. Cancel any time, no payment information required. If 14 days isn’t enough, let us know. We offer an extension to a maximum of 30 days for our free trials. We offer annual subscriptions. For these subscriptions, we’ll bill you for the tier most closely matching your user count. Depending on the number of users purchased, annual subscriptions may be a better value. To purchase a Service Collection subscription, start a free 14-day trial. Then, follow these instructions. If you're unsatisfied with any Atlassian Cloud product or service, we offer a refund. Monthly subscriptions are eligible for a refund within your first paid month and after your trial period ends. Annual subscriptions are eligible for a refund within 30 days of payment. See how to request a refund. Definitions of agent and customer In Service Collection, an agent is defined as a user who can work on tickets and communicate directly with your customers. Agents can: View the portal, queues, reports, and SLA metrics within a service project View, add, edit, and delete customer-facing and internal comments on issues Add customers to a service project View, create, and manage content in the knowledge base Manage customers and organizations Jira users who aren’t licensed as agents will still be able to perform some actions in a ticket, like: Helping diagnose issues through internal comments with agents Watching tickets and receive notifications for updates A customer is anyone who creates requests through the customer portal or by email. Customers can: Create, comment on, and track requests through the customer portal Create and comment on requests via email Add comments and attachment to requests Add other participants to their own requests About licenses and billing by user type For monthly subscriptions, we’ll charge you for the following month’s subscription based on the exact number of Service Collection users you have. Add and remove agents as your team changes. For annual subscriptions, we’ll charge you for the tier that most closely matches your user count. Depending on the number of users purchased, annual subscriptions may be a better value. Customers are free and don’t require a Service Collection license. Anyone can create a service request, and you'll never be limited to how many customers can access Service Collection. You don’t need to have the same number of Jira and Service Collection licenses. You can select and pay for what you need with each product. Still have questions on how roles and licensing work? Learn more. Cloud and self-managed options Our cloud products provide a complete SaaS solution, ready-made for all Atlassian customers. With cloud, we do the heavy lifting for you by providing built-in platform security and compliance, quick and simple set up, and financially backed SLAs for uptime and performance. Cloud comes with the added benefit of continuous innovation so your end-users will always have the latest and greatest features and functionality. Service Collection is available in cloud plans. Data Center (or, “self-managed”) products enable you the flexibility to deploy on an infrastructure of your choice. You’ll have control over data management, security and compliance, when you upgrade, and how you manage uptime and performance. Jira Service Management and Assets are available in Data Center plans. SAML SSO You can enable SAML single sign-on and other enhanced security features (like enforced 2-step verification, password policies, and user provisioning) with a subscription to Atlassian Guard. Atlassian Guard gives you one place to manage users and enforce security policies across all your Atlassian Cloud products including Jira, Confluence, and Bitbucket. Active Directory With a subscription to Atlassian Guard, you can connect Jira Service Management directly to your Active Directory to automate the user provisioning process. Choosing Premium Plan or Standard Service Collection Premium offers advanced service management capabilities including incident, problem, change, and asset and configuration management. It enables teams to confidently scale their IT and operations by offering unlimited storage, a financially-backed 99.9% uptime SLA, advanced incident management capability, and 24/7 Premium Support with a 1-hour response time for critical issues. If you have concerns about downtime or service interruptions, are looking to scale Service Collection to support your org and customers, or have a globally distributed team that relies on Atlassian products as mission-critical for success, consider Premium. Atlassian Guard and Premium plan Service Collection Premium lets teams confidently scale with automation, a 99.9% uptime SLA, unlimited storage, Premium Support, and more features coming soon. For security-conscious organizations that need more visibility and flexible controls in Atlassian cloud, Atlassian Guard Standard helps secure and manage users. You can automate manual processes and introduce security guardrails to reduce risk and free up time. For highly complex or regulated organizations with needs that go beyond centralized visibility and proactive controls, Atlassian Guard Premium offers the granularity to classify your organization’s data, alerts you of anomalous activity, and helps you investigate potential threats across Atlassian cloud. When you layer Guard on top of our Premium plan, you’ll get an enterprise-grade solution that lets you scale and secure Atlassian cloud content and users across your entire organization. Assets pricing Asset and configuration management is included in Service Collection Standard, Premium and Enterprise plans. Included in these plans, Standard customers will be allowed to store 5,000 Assets objects for free, while Premium and Enterprise customers will be allowed to store 50,000 and 500,000 Assets objects for free respectively. Above this limit, objects will start at $0.02(USD)/object/month with volume discounts. What is considered an Assets object? An object is a representation of a single, unique thing of a particular object type included in an object schema. The total number of objects includes all schemas across your site. However, this does not include system schemas, which are used by other features in Jira to store information, such as Services. We do not charge for Products, Entitlements, and Services. How feature usage works in Jira Service Management How do I add more Assets objects? You add capacity from Atlassian Administration, under Platform usage. Go to Atlassian Administration, under Insights, then Platform usage, and enable an extra usage pack or buy an object pack. You can read more about how to manage your bill for extra objects here. Virtual service agent pricing Virtual service agent is included in Jira Service Management Cloud Premium and Enterprise plans. Included in these plans, customers will be allowed to execute 1,000 assisted conversations per month or 12,000 assisted conversations per year for free. Above this limit, assisted conversations will start at $0.30(USD)/assisted conversation/month with volume discounts. What is considered a virtual service agent assisted conversation? Assisted conversations include: Matched conversations – any conversation that was matched to an intent, regardless of whether the virtual service agent resolves the issue or escalates it to an agent for further support. Read more about how intent matching works. AI resolved conversations – any conversation during which the virtual service agent responds to the customer using Atlassian Intelligence answers, and the customer indicates that the response resolved their issue or abandons the conversation, resulting in the conversation being auto-closed. How feature usage works in Jira Service Management How do I add more virtual service agent assisted conversations? To get extra assisted conversations for the virtual service agent on your site, first you’ll need to subscribe to the ‘Extra assisted conversations’ add-on (you’ll need billing admin permissions): Go to admin.atlassian.com and select Billing. Find Jira Service Management in the list and select Manage. On the Subscriptions details page, select the Add-ons tab. If you haven’t subscribed to an add-on before, select Explore add-ons. Otherwise, select Get add-on under the Extra objects card. Follow the steps to subscribe to Extra assisted conversations. If you pay monthly, you can then select Increase usage limit and follow the steps to raise your limit. If you pay annually, you can pre-purchase your Extra assisted conversations as tiers – the amount you purchase will become your limit. Once you’ve subscribed to the add-on, you can change your limit at any time: From your service project, go to the top right of your screen and select Settings > Products. Under Jira Service Management, select Feature usage. View the virtual service agent tab and select Change limit. If you can’t subscribe to ‘Extra assisted conversations’ or can’t see where to manage limits, check this article. What is Customer Service Management (CSM) and is it included in Service Collection? Customer Service Management (CSM) is an app within Service Collection that's purpose-built for external customer service. It's included at no additional cost with Service Collection Standard and Premium plans — if you have Service Collection, you already have access to CSM. Each Service Collection user license covers both JSM and CSM. I don't need CSM. Does it affect my pricing or billing? No. CSM is included as part of your Service Collection plan, but you're not charged separately for it and it doesn't add to your bill. If you see CSM in your instance, that's because it's automatically available on Service Collection — think of it as a capability you can explore whenever you're ready. How do I upgrade from JSM to Service Collection to get CSM? You can upgrade directly from your Atlassian admin console under Billing → Manage subscriptions. For a detailed pricing breakdown based on your user count and plan tier, visit the Service Collection pricing page or contact our sales team. What uses Rovo credits? Learn more about what uses Rovo credits here. Questions? We have answers. Read our full list of common questions and answers for general cloud pricing and licensing or Service Collection pricing and licensing. See price and licensing page [aria-label=Atlassian logo] Company Careers Events Blogs Investor Relations Atlassian Foundation Press kit Contact us Products Rovo Jira Jira Align Jira Service Management Confluence Loom Trello Bitbucket See all products Resources Technical support Purchasing & licensing Templates Atlassian Community Knowledge base Marketplace My account Create support ticket Learn Partners Training & certification Documentation Developer resources Enterprise services See all resources Copyright © 2026 Atlassian Privacy policy Notice at Collection Terms Impressum English▾ ## 5. GET https://support.atlassian.com/subscriptions-and-billing/docs/manage-payment-methods/ HTTP/2 200 content-type: text/html;charset=utf-8 content-length: 297795 date: Sun, 27 Sep 2026 12:05:13 GMT x-amz-replication-status: COMPLETED last-modified: Sun, 27 Sep 2026 06:12:22 GMT etag: "76231185b5e0dc34d6e9c4acc8c0a8c3" x-amz-server-side-encryption: AES256 cache-control: no-cache x-amz-version-id: eacglBAfbCXznrJa_j0K79dZA7HV6X7x accept-ranges: bytes server: AmazonS3 vary: Accept-Encoding x-cache: Miss from cloudfront via: 1.1 abf98c562ec8876a85f8a498028d69da.cloudfront.net (CloudFront) x-amz-cf-pop: BOS50-P5 x-amz-cf-id: -2EvMGaWt-RE1IifMiuTy4mjKcssTLS5ts9jKOsy86YR3dALTmZzsg== x-frame-options: DENY content-security-policy: frame-ancestors 'none'; report-uri https://o55978.ingest.sentry.io/api/1513914/security/?sentry_key=[redacted: the 32-hex sentry_key parameter of the page's public CSP report-uri, withheld from this archive by the publish door's secret sweep]; [body: 297795 bytes as received, sha256 9ff11ea6a6d90dc7ca8f42b877b3802ee3d84ae4997c53438e9c80e909cba1de] Manage payment methods | Atlassian Support Skip to main content [aria-label=Open products dropdown] [aria-label=Products Dropdown] Atlassian Support [aria-label=products] Apps [aria-label=products] [aria-label=documentation] Documentation [aria-label=Documentation Dropdown] [aria-label=resources] Resources [aria-label=Resources Dropdown] Contact us [aria-label=Open search page] [aria-label=Open search page] Sign in [aria-label=Open dropdown] [aria-label=Dropdown Not Open] [aria-label=Open search page] [aria-label=Open search page] Sign in [aria-label=Open dropdown] [aria-label=Open Dropdown] [aria-label=open page tree] [aria-label=close page tree] Subscriptions and billing Documentation [aria-label=collapse page tree item] Manage subscriptions and bills for Atlassian cloud apps Manage your subscription for Standard and Premium plans Manage your bill for Enterprise plans Deactivate a subscription Service Level Agreement for Atlassian cloud apps Buying Atlassian cloud apps Manage payment methods Manage Atlassian quotes Manage tax information Manage users and user tiers Request a refund Switch from a monthly to an annual subscription Manage your billing address Apply a promo code to a Marketplace app purchase Billing permissions by role How billing works for Atlassian Collections How billing works for Rovo Dev How maximum quantity billing works How pricing works for multi-instance Marketplace apps How usage-based pricing works Manage Data Center subscriptions on the new billing engine Manage extra usage for a meter Manage usage packs Manage your bill for add-ons Manage your bill for Rovo Standard Manage your Bitbucket subscription on the new billing system Manage your subscription for Atlassian Collections Prepare your contacts ahead of billing migration Reactivate a subscription Set up Atlassian app subscription after purchase Unable to make payments Understand billing accounts Understand billing administration Understand billing for Marketplace apps Understand billing profiles Understand the improved Atlassian billing experience Understand the new partner-managed subscriptions portal Understand your invoice [aria-label=expand page tree item] Manage subscriptions and bills for Atlassian Guard Manage your bill for Atlassian Guard Standard Manage your bill for Atlassian Guard Premium Deactivate Atlassian Guard Standard Deactivate Atlassian Guard Premium Impact of Trello users on your Atlassian Guard Standard bill Resolve Atlassian Guard payment issue [aria-label=Breadcrumbs] Atlassian Support Subscriptions and billing Resources Manage subscriptions and bills for Atlassian cloud apps Manage payment methods [aria-label=info panel] We’re rolling out an improved billing experience to make it easier to manage your cloud subscriptions. This means your subscriptions could be managed on either the original or the improved experience. Read more about the key differences Read [title=https://www.atlassian.com/licensing/purchase-licensing/howtopay] Atlassian payment methods and payment terms for detailed information on various payment methods and terms, helping you determine which is best for you. Improved billing experience Who can do this? Billing admins Add a payment method If you don’t have a payment method on file, you can add one through your billing account, or when you purchase your first paid subscription. To add a credit card: Go to [title=http://admin.atlassian.com/billing] admin.atlassian.com/billing. Select your billing account if you have more than one. From the side navigation, select Payment method. Select Add payment details. Add your credit card information and select Confirm. Your card will be saved as the default payment method for future payments on your billing account. If you’d like to add multiple payment methods, [title=https://www.atlassian.com/company/contact/purchasing-licensing#/] contact us. Edit a saved payment method To edit a saved card: Go to [title=http://admin.atlassian.com/billing] admin.atlassian.com/billing. Select your billing account if you have more than one. From the side navigation, select Payment method. Find your card and select Edit. Follow the prompts to make edits. To edit a saved PayPal payment method, log in to PayPal and select a different payment method for your automatic Atlassian payments. [title=https://www.paypal.com/bb/cshelp/article/what-is-an-automatic-payment-and-how-do-i-update-or-cancel-one-help240] How to update automatic payments in PayPal When paying for an invoice that’s due or overdue, you'll only see payment methods eligible for that transaction. For example, if your subscription was linked to a credit or debit card, you can only change the payment method to a different card. We’re working towards supporting different payment methods for a transaction. If you’d like to pay for a due or overdue invoice using a different payment method, [title=https://www.atlassian.com/company/contact/purchasing-licensing#/] contact us. Delete a saved payment method To delete a payment method that's currently linked to active subscriptions, you'll need to select another one to replace it first. We'll use this new payment method for any future payments of the linked subscriptions. If you’re looking to cancel your subscriptions without deleting your payment method, see [title=https://support.atlassian.com/subscriptions-and-billing/docs/cancel-a-subscription/#Cancel-a-subscription] Cancel a subscription. To delete a saved card: Go to [title=http://admin.atlassian.com/billing] admin.atlassian.com/billing. Select your billing account if you have more than one. From the side navigation, select Payment methods. Find your card and select Delete. If your payment method is linked to active subscriptions, choose a new one before deleting it. Select Confirm and delete. To unlink a PayPal account, [title=https://www.atlassian.com/company/contact/purchasing-licensing#/] contact us. Change a payment method To switch to a different payment method: Go to [title=http://admin.atlassian.com/billing] admin.atlassian.com/billing. Select your billing account if you have more than one. From the side navigation, select Billing profiles. Find the required billing profile and select Manage. The Billing profile details page opens. Select Change payment method. The Subscription details page opens. In the Payment method section, select Add new payment method. You can now select from the various payment methods. Troubleshoot a PayPal payment failure [title=https://www.paypal.com/signin] Log in to PayPal to check why your payment was declined. It could’ve been an issue with the selected payment method. For example, your card could’ve expired. In such cases, find your automatic payment settings and select a different payment method for Atlassian payments. There could also have been an issue with your account settings. For example, they could be blocking foreign currency payments. Check your account settings or [title=https://www.paypal.com/us/smarthelp/contact-us] contact PayPal customer service to resolve the issue. Original billing experience Read [title=https://www.atlassian.com/licensing/purchase-licensing/howtopay] Atlassian payment methods and payment terms for details on each payment method, and determine which is best for you. Add or update a payment method You can set up or change your payment method in just a few steps. Go to [title=https://support.atlassian.com/organization-administration/docs/explore-an-atlassian-organization/] Atlassian Administration. Select your organization if you have more than one. Select Billing and you’ll see a billing preview of all your apps. Select Manage subscriptions for any one of the apps and go to Billing details. Select the Edit icon in the Billing details area. Select the Edit icon in the Payment method area. Choose a payment method from the available options. Add the required details and select Save. Was this helpful?Yes No It wasn't accurateIt wasn't clearIt wasn't relevant [aria-label=open issue collector] Provide feedback about this article Still need help? The Atlassian Community is here for you. 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GET https://www.atlassian.com/llms.txt HTTP/2 200 content-type: text/plain; charset=utf-8 content-length: 26607 date: Sun, 27 Sep 2026 12:05:08 GMT server: AtlassianEdge last-modified: Fri, 25 Sep 2026 20:09:15 GMT accept-ranges: bytes x-content-type-options: nosniff x-xss-protection: 1; mode=block atl-traceid: a7f519ac479e42f9bcf203b0b54f97b7 atl-request-id: a7f519ac-479e-42f9-bcf2-03b0b54f97b7 strict-transport-security: max-age=63072000; preload report-to: {"endpoints": [{"url": "https://dz8aopenkvv6s.cloudfront.net"}], "group": "endpoint-1", "include_subdomains": true, "max_age": 600} nel: {"failure_fraction": 0.01, "include_subdomains": true, "max_age": 600, "report_to": "endpoint-1"} etag: "6ab6d4eb-67ef" vary: Accept-Encoding x-cache: Miss from cloudfront via: 1.1 504bb2de0bdfb1bfa690b517fc98e54a.cloudfront.net (CloudFront) x-amz-cf-pop: BOS50-P6 alt-svc: h3=":443"; ma=86400 x-amz-cf-id: 4b1DwmWCAID7NR2zZTqsgLhnPjhhM_0I4ALojiEudiPsrBGwzw4Eog== x-frame-options: DENY server-timing: cdn-upstream-layer;desc="REC",cdn-upstream-dns;dur=0,cdn-upstream-connect;dur=0,cdn-upstream-fbl;dur=42,atl-edge;dur=41,atl-edge-internal;dur=3,atl-edge-upstream;dur=38,atl-edge-pop;desc="aws-us-east-1",cdn-cache-miss,cdn-pop;desc="BOS50-P6",cdn-rid;desc="4b1DwmWCAID7NR2zZTqsgLhnPjhhM_0I4ALojiEudiPsrBGwzw4Eog==",cdn-downstream-fbl;dur=64 [body: 26607 bytes as received, sha256 cd8609813ba417ea3040411a22551a91b7663f552724332c97758649bba82ca2] # Atlassian > Atlassian is a global enterprise software company that builds tools for software development, project management, collaboration, and IT service management. Founded in 2002 in Sydney, Australia, Atlassian serves over 300,000 customers worldwide — from startups to Fortune 500 enterprises — helping teams plan, track, collaborate, and ship work together. Atlassian's product portfolio spans the full software development and business collaboration lifecycle, organized into three collections: Teamwork (planning & collaboration), Service (ITSM & customer support), and Strategy (goals & portfolio management). Together these form the Atlassian System of Work — an integrated platform that connects goals to execution across every team. Products are available as cloud-hosted (Atlassian Cloud) or self-managed (Data Center) deployments. Atlassian Intelligence, powered by AI, is embedded across the platform to help teams work smarter. Atlassian also provides official MCP (Model Context Protocol) servers for AI agent integration. Key terms: Project Management, Issue Tracking, Agile, Scrum, Kanban, ITSM, IT Service Management, Knowledge Management, Wiki, DevOps, CI/CD, Git, Source Code Management, Collaboration, Teamwork, AI, Atlassian Intelligence, Rovo, Rovo Dev, Rovo Studio, MCP, Model Context Protocol, Agents, Teamwork Graph, Cloud, Data Center, Marketplace, Forge, Connect, Automation, Workflows, System of Work, Teamwork Collection, Service Collection, Strategy Collection, DX, Dia ## Atlassian System of Work - [Atlassian System of Work](https://www.atlassian.com/system-of-work): Atlassian's integrated platform that connects strategy, planning, tracking, collaboration, and service delivery across every team — from executives to engineers. Replaces siloed tools with a unified system. - [Teamwork Collection](https://www.atlassian.com/collections/teamwork): The Teamwork Collection bundles Jira, Confluence, Loom, and Focus for cross-functional team collaboration — planning, tracking, documentation, and async communication in one connected experience. - [Service Collection](https://www.atlassian.com/collections/service): The Service Collection bundles Jira Service Management, Statuspage, Opsgenie, and Compass for end-to-end IT service management, incident response, and operational health — from request to resolution. - [Strategy Collection](https://www.atlassian.com/collections/strategy): The Strategy Collection includes Jira Align and Focus for connecting business strategy to technical execution — OKRs, portfolio management, and cross-team goal tracking at enterprise scale. - [Product Collection](https://www.atlassian.com/collections/product): The Product Collection helps product teams capture feedback at scale, uncover insights, and prioritize ideas so they can build with confidence. ## Products - [Jira](https://www.atlassian.com/software/jira): The #1 project and issue tracking tool for agile software development teams. Plan, track, and release software with Scrum boards, Kanban boards, roadmaps, and reporting. Supports agile methodologies, bug tracking, and project planning for teams of all sizes. - [Confluence](https://www.atlassian.com/software/confluence): Team workspace and wiki for creating, organizing, and collaborating on documentation, project plans, meeting notes, and knowledge bases. Features real-time editing, page trees, templates, and powerful search. - [Jira Service Management](https://www.atlassian.com/software/jira/service-management): IT service management (ITSM) and customer service platform. Provides service desk, incident management, problem management, change management, asset management, and SLA tracking. ITIL-certified. - [Bitbucket](https://www.atlassian.com/software/bitbucket): Git-based source code management and CI/CD platform. Supports code review via pull requests, branch permissions, pipelines for automated builds, tests, and deployments. Available as Cloud and Data Center. - [Trello](https://www.atlassian.com/software/trello): Visual project management tool using boards, lists, and cards. Ideal for lightweight task management, team coordination, and personal productivity. Features Power-Ups for extended functionality. - [Loom](https://www.loom.com/): Async video messaging platform for work communication. Record your screen and camera to create quick video messages, tutorials, and walkthroughs. Features AI-powered summaries, transcriptions, and engagement analytics. - [Jira Product Discovery](https://www.atlassian.com/software/jira/product-discovery): Product management and prioritization tool. Helps product teams capture ideas, prioritize features using impact scoring, and connect discovery to delivery in Jira. - [Focus](https://www.atlassian.com/software/atlas): Teamwork directory (formerly Atlas) that connects teams, goals, and projects across the organization. Provides visibility into what teams are working on, their status, and how work connects to company objectives and OKRs. - [Compass](https://www.atlassian.com/software/compass): Developer experience platform for tracking software components, services, APIs, and libraries. Provides a software catalog, scorecards for health tracking, and integrations with CI/CD tools. - [Statuspage](https://www.atlassian.com/software/statuspage): Incident communication platform. Create public or private status pages to communicate real-time system status, scheduled maintenance, and incident updates to users and stakeholders. - [Opsgenie](https://www.atlassian.com/software/opsgenie): Incident management and alerting platform. Routes alerts, notifies on-call teams, and orchestrates incident response across multiple monitoring and chat tools. - [Guard](https://www.atlassian.com/software/guard): Cloud security and organization management. Provides centralized identity management, SSO/SAML, audit logging, data security policies, and threat detection across Atlassian Cloud products. - [Jira Align](https://www.atlassian.com/software/jira/align): Enterprise agile planning platform. Connects business strategy to technical execution with portfolio management, OKRs, dependency tracking, and program increment planning at scale. - [DX (Developer Experience)](https://getdx.com/): Atlassian's developer experience platform. Measures and improves engineering team productivity, developer satisfaction, and software delivery performance with data-driven insights and actionable recommendations. - [Dia Browser](https://www.diabrowser.com/): Atlassian's AI-native browser designed for work. Combines browsing with AI-powered assistance, context-aware search, and deep integration with Atlassian tools to reimagine how teams interact with information on the web. ## AI, Agents & Automation - [Atlassian Intelligence](https://www.atlassian.com/platform/artificial-intelligence): AI capabilities embedded across all Atlassian products, powered by large language models and the Teamwork Graph. Features include natural language to JQL, AI-powered search, content summarization, writing assistance, automated workflows, and context-aware recommendations. - [Rovo](https://www.atlassian.com/software/rovo): AI-powered knowledge discovery, search, and virtual agent platform. Searches across Atlassian and third-party tools to find information, answer questions, and automate tasks using AI agents. The foundation of Atlassian's AI agent ecosystem. - [Rovo Agents](https://www.atlassian.com/software/rovo#agents): Build and deploy custom AI agents that can search, learn, and take action across your Atlassian tools and connected third-party apps. Automate repetitive tasks and create intelligent workflows. - [Rovo Studio](https://www.atlassian.com/software/rovo/studio): Visual builder for creating, customizing, and deploying Rovo AI agents. Design agent workflows, define agent capabilities, connect knowledge sources, and publish agents to your organization without writing code. - [Rovo Search](https://www.atlassian.com/software/rovo#search): AI-powered enterprise search across Atlassian products and 30+ third-party integrations (Google Drive, Slack, GitHub, Figma, etc.). Delivers contextual answers powered by the Teamwork Graph, not just links. - [Rovo Dev](https://www.atlassian.com/software/rovo-dev): AI-powered coding agent for software development. Integrates with IDEs (VS Code, Cursor, JetBrains) to help developers search, plan, code, test, and take action across Atlassian tools and codebases. Uses MCP servers for deep tool integration. - [Rovo Chat](https://www.atlassian.com/software/rovo#chat): Conversational AI assistant embedded across Atlassian products. Ask questions about your projects, get summaries, create content, and take action — all through natural language conversation grounded in your team's data. - [Atlassian MCP Server](https://www.atlassian.com/platform/remote-mcp-server): Atlassian's official Model Context Protocol (MCP) server for AI agent integration. Provides programmatic, LLM-friendly access to Jira, Confluence, Bitbucket, and the Atlassian Design System via the open MCP standard. Compatible with Claude, ChatGPT, Cursor, VS Code, and any MCP-enabled AI tool. - [Teamwork Graph](https://teamworkgraph.com/?utm_source=llms-txt&utm_medium=llms-txt&utm_campaign=llms-txt): Atlassian's knowledge graph that connects people, projects, goals, and content across all Atlassian products. Powers Atlassian Intelligence with organizational context so AI understands who works on what, how work connects, and what matters most. - [Jira + AI](https://www.atlassian.com/software/jira/ai): AI-powered features in Jira including smart issue creation, natural language to JQL, AI-generated summaries, automated backlog grooming, sprint planning assistance, and predictive analytics for delivery estimation. - [Jira for AI-Native Software Development](https://www.atlassian.com/software/jira/dev): Plan and orchestrate AI coding agents in one workflow within Jira. Write specs, delegate work to AI coding agents such as Claude, Cursor, Codex, and GitHub Copilot, and review and validate agent decisions before they ship — keeping humans in control of AI-driven development. - [Jira + Agents](https://www.atlassian.com/software/jira/features#agents): AI agents embedded in Jira that automate project management tasks — triage incoming issues, suggest assignees, update statuses, generate reports, and proactively surface blockers and risks across your projects. - [Confluence + AI](https://www.atlassian.com/software/confluence/ai): AI-powered features in Confluence including page summarization, writing assistance, content generation from prompts, smart recommendations, automated catch-up summaries, and AI-powered Q&A over your knowledge base. - [Confluence + Agents](https://www.atlassian.com/software/confluence/features#agents): AI agents embedded in Confluence that help teams manage knowledge — automatically organize pages, generate documentation from templates, answer questions from page content, and keep knowledge bases accurate and up to date. - [JSM + AI](https://www.atlassian.com/software/jira/service-management/features#ai): AI-powered features in Jira Service Management including virtual service agents, intelligent ticket routing, automated incident response, AI-generated knowledge articles, and predictive SLA management. - [Automation for Jira](https://www.atlassian.com/software/jira/features/automation): No-code automation engine for Jira. Create rules with triggers, conditions, and actions to automate repetitive tasks, notifications, field updates, and cross-product workflows. Supports AI-powered smart automation suggestions. ## Platform & Developer Resources - [Atlassian Developer Documentation](https://developer.atlassian.com/): Comprehensive developer documentation for building apps, integrations, and extensions on the Atlassian platform. Covers REST APIs, GraphQL, webhooks, events, and SDKs. - [Forge](https://developer.atlassian.com/platform/forge/): Atlassian's cloud app development platform. Build and host apps directly on Atlassian infrastructure using serverless functions, UI Kit, and Custom UI. Supports Jira, Confluence, Bitbucket, and Compass. - [Atlassian Connect](https://developer.atlassian.com/cloud/jira/platform/getting-started-with-connect/): Framework for building cloud apps that integrate with Atlassian products. Apps run on your own infrastructure and connect via REST APIs, webhooks, and iframes. - [Atlassian Marketplace](https://marketplace.atlassian.com/): Discover and install over 6,000 apps and integrations for Atlassian products. Categories include project management, automation, reporting, design, security, and developer tools. - [Atlassian Design System](https://atlassian.design/): Open-source design system used across all Atlassian products. Includes components, design tokens, icons, patterns, and accessibility guidelines for building consistent Atlassian-style UIs. - [Jira REST API](https://developer.atlassian.com/cloud/jira/platform/rest/v3/intro/): REST API for programmatic access to Jira Cloud — create and update issues, manage projects, search with JQL, manage users, and automate workflows. - [Confluence REST API](https://developer.atlassian.com/cloud/confluence/rest/v2/intro/): REST API for programmatic access to Confluence Cloud — create and update pages, manage spaces, search content, and manage users. - [Jira Service Management REST API](https://developer.atlassian.com/cloud/jira/service-desk/rest/intro/): REST API for managing service requests, customers, queues, SLAs, and knowledge base articles in Jira Service Management Cloud. - [Bitbucket REST API](https://developer.atlassian.com/cloud/bitbucket/rest/intro/): REST API for Bitbucket Cloud — manage repositories, pull requests, pipelines, deployments, and branch permissions. - [Atlassian GraphQL Gateway](https://developer.atlassian.com/platform/atlassian-graphql-api/): Unified GraphQL API providing access to data across Atlassian products through a single endpoint. Query and mutate Jira, Confluence, and platform data. - [Rovo Dev MCP Documentation](https://support.atlassian.com/rovo/docs/rovo-dev-and-model-context-protocol-mcp/): Guide for connecting AI development tools to Atlassian via MCP. Set up Rovo Dev in your IDE, configure MCP servers, and enable AI agents to read and write Jira, Confluence, and Bitbucket data. - [Teamwork Graph CLI](https://developer.atlassian.com/cloud/twg-cli/): TWG CLI is a command-line interface to the Atlassian Teamwork Graph and Cloud services. The Teamwork Graph (TWG) is Atlassian's enterprise knowledge & context graph that continuously maps people, content, activities, and relationships across many work tools (Jira, Confluence, Google Drive, Slack, GitHub, Salesforce, etc.) in a compliant, permission-aware fashion. Install TWG CLI and your agent — Claude Code, Codex, Gemini, Cursor, and others — can query and act across all your Atlassian products and the Teamwork Graph on your behalf. Describe what you want in plain language; the agent handles the rest. ## Pricing - [Jira Pricing](https://www.atlassian.com/software/jira/pricing): Free for up to 10 users. Standard, Premium, and Enterprise tiers available. Cloud and Data Center deployment options. - [Confluence Pricing](https://www.atlassian.com/software/confluence/pricing): Free for up to 10 users. Standard, Premium, and Enterprise tiers. Includes unlimited pages and spaces. - [Jira Service Management Pricing](https://www.atlassian.com/software/jira/service-management/pricing): Free for up to 3 agents. Standard, Premium, and Enterprise tiers. Unlimited customers on all plans. - [Bitbucket Pricing](https://www.atlassian.com/software/bitbucket/pricing): Free for up to 5 users. Standard and Premium tiers. Includes Bitbucket Pipelines CI/CD minutes. - [Trello Pricing](https://www.atlassian.com/software/trello/pricing): Free tier with unlimited cards. Standard, Premium, and Enterprise tiers with advanced features like Timeline, Dashboard, and admin controls. - [Loom Pricing](https://www.loom.com/pricing): Free Starter plan. Business and Enterprise tiers with advanced analytics, custom branding, and admin controls. - [Rovo Pricing](https://www.atlassian.com/software/rovo/pricing): Pricing for Rovo AI agents, search, and chat capabilities. Includes Rovo Dev pricing for AI-assisted development. ## Deployment Options - [Atlassian Cloud](https://www.atlassian.com/cloud): Fully managed cloud hosting by Atlassian. Automatic updates, built-in security, and global infrastructure. Available in Standard, Premium, and Enterprise tiers. - [Atlassian Data Center](https://www.atlassian.com/enterprise/data-center): Self-managed deployment for organizations with specific compliance, performance, or data residency requirements. Supports clustering for high availability. - [Atlassian Cloud Migration](https://www.atlassian.com/migration/cloud): Resources, tools, and guidance for migrating from Server or Data Center to Atlassian Cloud. Includes free migration trials and dedicated support. ## Security, Compliance & Trust - [Atlassian Trust Center](https://www.atlassian.com/trust): Comprehensive security, privacy, and compliance information. Covers SOC 2, ISO 27001, GDPR, HIPAA, FedRAMP, and data residency. - [Atlassian Guard](https://www.atlassian.com/software/guard): Centralized security controls for Atlassian Cloud. Single sign-on (SSO/SAML), user provisioning (SCIM), audit logs, org-wide policies, data loss prevention, and threat detection. - [Data Residency](https://www.atlassian.com/software/data-residency): Pin your product data to specific geographic regions (US, EU, Australia, Germany, and more) for compliance with data sovereignty requirements. - [Compliance Programs](https://www.atlassian.com/trust/compliance): SOC 2 Type II, SOC 3, ISO 27001, ISO 27018, PCI DSS, HIPAA, FedRAMP, CSA STAR, and VPAT/WCAG accessibility conformance. - [Atlassian AI Trust & Privacy](https://www.atlassian.com/trust/atlassian-intelligence): How Atlassian Intelligence handles data privacy, security, and responsible AI. Covers data isolation, model training policies, and enterprise controls for AI features. ## Solutions & Use Cases - [Agile Project Management](https://www.atlassian.com/agile): Best practices, guides, and tools for implementing agile methodologies — Scrum, Kanban, SAFe, and hybrid approaches — using Atlassian products. - [IT Service Management (ITSM)](https://www.atlassian.com/itsm): End-to-end ITSM solution built on Jira Service Management. Incident, problem, change, and asset management aligned with ITIL best practices. - [DevOps](https://www.atlassian.com/devops): Integrate planning, coding, building, testing, and deploying with Jira, Bitbucket, and integrated CI/CD pipelines. Open DevOps approach with best-of-breed tool integrations. - [Work Management](https://www.atlassian.com/solutions/work-management): Manage business projects, marketing campaigns, HR processes, legal requests, and cross-functional initiatives using Jira and Confluence. - [Enterprise Agile Planning](https://www.atlassian.com/agile/at-scale): Connect strategy to execution at scale with Jira Align. Portfolio management, program increment planning, OKRs, and cross-team dependency tracking. - [Software Development](https://www.atlassian.com/devops): Plan, build, test, and ship software faster with Jira, Bitbucket, Confluence, and integrated DevOps toolchain. - [Customer Service Management](https://www.atlassian.com/software/customer-service-management): Deliver exceptional customer support with Jira Service Management. Self-service portals, knowledge bases, SLAs, and AI-powered virtual agents. - [AI for Enterprise](https://www.atlassian.com/platform/artificial-intelligence): How enterprise organizations adopt Atlassian Intelligence at scale — governance, security controls, deployment strategies, and ROI measurement for AI-powered teamwork. ## Getting Started & Contact - [Atlassian Free Tier](https://www.atlassian.com/try): Start free with Jira, Confluence, Jira Service Management, and Bitbucket. No credit card required. Free for small teams (up to 10 users for most products). - [Contact Sales](https://www.atlassian.com/contact): Speak with an Atlassian sales representative. Get a custom quote, enterprise pricing, product demos, and guidance on which products and plans are right for your organization. - [Request a Demo](https://www.atlassian.com/enterprise/contact): Request a personalized product demo from an Atlassian expert. See Jira, Confluence, JSM, and other products in action tailored to your team's needs. - [Atlassian University](https://university.atlassian.com/): Free and paid training courses, certifications, and learning paths for Atlassian products. Covers admin, user, and developer skills. - [Atlassian Community](https://community.atlassian.com/): Community forums for Q&A, best practices, product feedback, and connecting with other Atlassian users and experts. - [Atlassian Support](https://support.atlassian.com/): Technical support, documentation, and troubleshooting resources for all Atlassian products. - [Atlassian Partners](https://www.atlassian.com/partners): Find certified Atlassian Solution Partners for consulting, implementation, training, and managed services. ## Integrations - [Slack + Atlassian](https://www.atlassian.com/partnerships/slack): Integrate Jira, Confluence, and Bitbucket with Slack for real-time notifications, issue creation, and collaboration without leaving your chat tool. - [Microsoft Teams + Atlassian](https://www.atlassian.com/partnerships/microsoft): Connect Atlassian products with Microsoft Teams. Create and manage Jira issues, share Confluence pages, and get notifications directly in Teams. - [GitHub + Atlassian](https://marketplace.atlassian.com/apps/1219592/github-for-atlassian): Connect GitHub repositories with Jira for automatic issue linking, branch creation, commit tracking, and deployment visibility. - [GitLab + Atlassian](https://marketplace.atlassian.com/apps/1227222/gitlab-for-jira-cloud): Integrate GitLab with Jira for linking merge requests to issues, viewing development status, and automating workflows. - [Marketplace Integrations](https://marketplace.atlassian.com/): Browse over 6,000 apps and integrations available on the Atlassian Marketplace. Filter by product, category, hosting type, and rating. ## Company - [About Atlassian](https://www.atlassian.com/company): Company overview, mission, values, leadership team, and history. Founded in 2002 by Mike Cannon-Brookes and Scott Farquhar. - [Atlassian Blog](https://www.atlassian.com/blog): Product updates, thought leadership, best practices, and company news from the Atlassian team. - [Atlassian Careers](https://www.atlassian.com/company/careers): Current job openings across engineering, product, design, sales, and operations. Atlassian is a distributed-first company. - [Atlassian Foundation](https://www.atlassianfoundation.org/): Atlassian's social impact initiative. Committed to donating 1% of equity, profit, product, and employee time to charitable causes (Pledge 1%). - [Atlassian Team Playbook](https://www.atlassian.com/team-playbook): Free, no-cost team exercises (plays) to improve teamwork, communication, and collaboration. Based on research and Atlassian's own practices. - [Atlassian Events (Team)](https://www.atlassian.com/company/events/team): Atlassian's annual flagship conference. Product announcements, technical sessions, customer stories, and hands-on workshops. - [Investor Relations](https://investors.atlassian.com/): Financial reports, SEC filings, earnings calls, and shareholder information. Atlassian is publicly traded (NASDAQ: TEAM). ## Product Announcements & Keynotes - [TEAM '26 Keynote](https://www.atlassian.com/company/events/team#keynote): Watch the latest TEAM '26 keynote announcements covering new product launches, AI capabilities, acquisitions, and Atlassian's vision for the future of teamwork. - [What's New in Atlassian](https://www.atlassian.com/blog/announcements): Latest product announcements, feature launches, and platform updates across all Atlassian products. - [Atlassian Roadmap](https://www.atlassian.com/roadmap): Public product roadmap showing upcoming features, recently shipped capabilities, and future plans for Jira, Confluence, JSM, and other Atlassian products. - [Jira Changelog](https://www.atlassian.com/software/jira/whats-new): Recent changes, new features, and improvements shipped to Jira Cloud. - [Confluence Changelog](https://www.atlassian.com/software/confluence/whats-new): Recent changes, new features, and improvements shipped to Confluence Cloud. ## Optional - [Atlassian Team Playbook Plays](https://www.atlassian.com/team-playbook/plays): Individual plays for health monitors, retrospectives, project kickoffs, DACI decisions, and more. - [Agile Coach](https://www.atlassian.com/agile/tutorials): In-depth guides on agile concepts — user stories, epics, sprints, velocity, burndown charts, retrospectives, and agile ceremonies. - [Work Life Blog](https://www.atlassian.com/blog/leadership): Articles on teamwork, productivity, remote work, leadership, and workplace culture. - [Atlassian Research](https://www.atlassian.com/blog/productivity): Data-driven insights on teamwork, productivity, and modern work practices from Atlassian's research team. - [Atlassian State of Teams Report](https://www.atlassian.com/blog/state-of-teams): Annual research report on collaboration trends, team dynamics, and workplace productivity across industries. - [Product Guides](https://www.atlassian.com/software/jira/guides): Getting started guides, how-tos, and best practices for each Atlassian product. - [Jira Features Overview](https://www.atlassian.com/software/jira/features): Complete list of Jira features including boards, roadmaps, reports, workflows, fields, permissions, and integrations. - [Confluence Features Overview](https://www.atlassian.com/software/confluence/features): Complete list of Confluence features including pages, whiteboards, databases, templates, analytics, and admin controls. - [Jira Templates](https://www.atlassian.com/software/jira/templates): Pre-built project templates for software development, marketing, HR, IT, legal, and other team types in Jira. - [Confluence Templates](https://www.atlassian.com/software/confluence/templates): Pre-built page templates for meeting notes, project plans, product requirements, retrospectives, and other team use cases. ## 7. POST https://mcp.atlassian.com/v2/mcp (MCP initialize, no credentials) HTTP/2 401 date: Sun, 27 Sep 2026 12:06:48 GMT content-type: application/json; charset=utf-8 content-length: 25 vary: Origin access-control-allow-origin: access-control-allow-credentials: true access-control-expose-headers: WWW-Authenticate,Mcp-Protocol-Version,Mcp-Protocol-Id,Mcp-Session-Id,Retry-After,X-RateLimit-Limit,X-RateLimit-Remaining,X-RateLimit-Reset www-authenticate: Bearer resource_metadata="https://mcp.atlassian.com/.well-known/oauth-protected-resource/v2/mcp" server: AtlassianEdge x-content-type-options: nosniff x-xss-protection: 1; mode=block atl-traceid: 546847e41f5a4d32816387e4896d666c atl-request-id: 546847e4-1f5a-4d32-8163-87e4896d666c strict-transport-security: max-age=63072000; preload report-to: {"endpoints": [{"url": "https://dz8aopenkvv6s.cloudfront.net"}], "group": "endpoint-1", "include_subdomains": true, "max_age": 600} nel: {"failure_fraction": 0.01, "include_subdomains": true, "max_age": 600, "report_to": "endpoint-1"} server-timing: atl-edge;dur=10,atl-edge-internal;dur=8,atl-edge-upstream;dur=2,atl-edge-pop;desc="aws-us-east-1" [body: 25 bytes as received, sha256 b0c01f0f0fc139dabb2a6433f1335a1beaec00d5b9fae671c82ec3b25c6b7de4] {"error":"invalid_token"} ## 8. GET https://mcp.atlassian.com/.well-known/oauth-protected-resource/v2/mcp HTTP/2 200 date: Sun, 27 Sep 2026 12:06:49 GMT content-type: application/json content-length: 1374 vary: Origin access-control-allow-origin: access-control-allow-credentials: true access-control-expose-headers: WWW-Authenticate,Mcp-Protocol-Version,Mcp-Protocol-Id,Mcp-Session-Id,Retry-After,X-RateLimit-Limit,X-RateLimit-Remaining,X-RateLimit-Reset cache-control: public, max-age=3600 server: AtlassianEdge x-content-type-options: nosniff x-xss-protection: 1; mode=block atl-traceid: adf88edb7ce04c8e9702e5072b4dd2b9 atl-request-id: adf88edb-7ce0-4c8e-9702-e5072b4dd2b9 strict-transport-security: max-age=63072000; preload report-to: {"endpoints": [{"url": "https://dz8aopenkvv6s.cloudfront.net"}], "group": "endpoint-1", "include_subdomains": true, "max_age": 600} nel: {"failure_fraction": 0.01, "include_subdomains": true, "max_age": 600, "report_to": "endpoint-1"} server-timing: atl-edge;dur=7,atl-edge-internal;dur=3,atl-edge-upstream;dur=4,atl-edge-pop;desc="aws-us-east-1" [body: 1374 bytes as received, sha256 0beffea740c221e0df9f5797dedb3d5e7591d44c05d40f7894ce0936c1a6917d] {"resource":"https://mcp.atlassian.com/v2/mcp","authorization_servers":["https://auth.atlassian.com/VCeDsk8ZHncYF1g234fKtc4lNipbBhu3"],"bearer_methods_supported":["header"],"scopes_supported":["read:me","read:account","offline_access","email","read:jira:agent-interface","write:jira:agent-interface","search:jira:agent-interface","delete:jira:agent-interface","manage:jira:agent-interface","read:confluence:agent-interface","write:confluence:agent-interface","search:confluence:agent-interface","search:rovo:agent-interface","search:code:agent-interface","read:all:twg","write:all:twg","read:goals:agent-interface","write:goals:agent-interface","read:projects:agent-interface","write:projects:agent-interface","read:bitbucket:agent-interface","write:bitbucket:agent-interface","read:loom:agent-interface","write:loom:agent-interface","read:talent:agent-interface","write:talent:agent-interface","read:jira-align:agent-interface","write:jira-align:agent-interface","read:teams:agent-interface","write:teams:agent-interface","read:artifacts:agent-interface","write:artifacts:agent-interface","read:capacity-planning:agent-interface","write:capacity-planning:agent-interface","read:focus:agent-interface","write:focus:agent-interface","read:assets:agent-interface","write:assets:agent-interface"],"resource_documentation":"https://www.atlassian.com/platform/remote-mcp-server"} ## 9. POST https://mcp.atlassian.com/v1/mcp/authv2 (MCP initialize, no credentials) HTTP/2 401 date: Sun, 27 Sep 2026 12:08:07 GMT content-type: application/json content-length: 79 www-authenticate: Bearer resource_metadata="https://mcp.atlassian.com/.well-known/oauth-protected-resource/v1/mcp/authv2", error="invalid_token", error_description="Missing or invalid access token" server: AtlassianEdge cf-ray: a41a6457fead1a42-IAD ge-edge-trusted-cloudflare-proxy: bWNwLWNsb3VkZmxhcmUK x-content-type-options: nosniff x-xss-protection: 1; mode=block atl-traceid: 795937a63f06430284f0c0b775d0829e atl-request-id: 795937a6-3f06-4302-84f0-c0b775d0829e strict-transport-security: max-age=63072000; preload report-to: {"endpoints": [{"url": "https://dz8aopenkvv6s.cloudfront.net"}], "group": "endpoint-1", "include_subdomains": true, "max_age": 600} nel: {"failure_fraction": 0.01, "include_subdomains": true, "max_age": 600, "report_to": "endpoint-1"} server-timing: atl-edge;dur=9,atl-edge-internal;dur=3,atl-edge-upstream;dur=6,atl-edge-pop;desc="aws-us-east-1" [body: 79 bytes as received, sha256 fde5a2f4681d6c07ac053684ff82e9c3a1b6d6141388f8551d551f27e3d3ad45] {"error":"invalid_token","error_description":"Missing or invalid access token"} ## 10. POST https://mcp.atlassian.com/v1/sse (MCP initialize, no credentials) HTTP/2 401 date: Sun, 27 Sep 2026 12:08:08 GMT content-type: application/json content-length: 79 www-authenticate: Bearer realm="OAuth", error="invalid_token", error_description="Missing or invalid access token" server: AtlassianEdge cf-ray: a41a645bd8eac97f-IAD ge-edge-trusted-cloudflare-proxy: bWNwLWNsb3VkZmxhcmUK x-content-type-options: nosniff x-xss-protection: 1; mode=block atl-traceid: bb8e2fcc7d814b3c8abb49c06c8c8fbe atl-request-id: bb8e2fcc-7d81-4b3c-8abb-49c06c8c8fbe strict-transport-security: max-age=63072000; preload report-to: {"endpoints": [{"url": "https://dz8aopenkvv6s.cloudfront.net"}], "group": "endpoint-1", "include_subdomains": true, "max_age": 600} nel: {"failure_fraction": 0.01, "include_subdomains": true, "max_age": 600, "report_to": "endpoint-1"} server-timing: atl-edge;dur=8,atl-edge-internal;dur=3,atl-edge-upstream;dur=5,atl-edge-pop;desc="aws-us-east-1" [body: 79 bytes as received, sha256 fde5a2f4681d6c07ac053684ff82e9c3a1b6d6141388f8551d551f27e3d3ad45] {"error":"invalid_token","error_description":"Missing or invalid access token"} ## 11. GET https://www.atlassian.com/.well-known/public-agents.json HTTP/2 404 content-type: text/html;charset=UTF-8 content-length: 144594 date: Sun, 27 Sep 2026 12:06:50 GMT server: AtlassianEdge cache-control: max-age=0, s-maxage=8400, stale-while-revalidate=43200, stale-if-error=43200, no-cache="Set-Cookie" x-magnolia-registration: Registered last-modified: Fri, 25 Sep 2026 17:58:23 GMT x-envoy-attempt-count: 1 x-content-type-options: nosniff x-xss-protection: 1; mode=block atl-traceid: 4dffa2c97109421eb5a790956ddae71b atl-request-id: 4dffa2c9-7109-421e-b5a7-90956ddae71b strict-transport-security: max-age=63072000; preload report-to: {"endpoints": [{"url": "https://dz8aopenkvv6s.cloudfront.net"}], "group": "endpoint-1", "include_subdomains": true, "max_age": 600} nel: {"failure_fraction": 0.01, "include_subdomains": true, "max_age": 600, "report_to": "endpoint-1"} server-timing: atl-edge;dur=21,atl-edge-internal;dur=3,atl-edge-upstream;dur=18,atl-edge-pop;desc="aws-us-east-1" vary: Accept-Encoding x-cache: Error from cloudfront via: 1.1 3f2d1b9ddd51bb5347439fcd3cc10c06.cloudfront.net (CloudFront) x-amz-cf-pop: BOS50-P3 alt-svc: h3=":443"; ma=86400 x-amz-cf-id: tmOuJJ6vgxi1tRFaxP1UWseOg0XroS6wqMj8js8fwi6IZ0VlRJWUBA== x-frame-options: DENY [body: 144594 bytes as received, sha256 5a687f53d0acccb24a6d689ffbe5045e1c184b69da6b9b19fb89ac94ddea2ceb] | Atlassian Close View this page in your language? All languages Choose your language [aria-label=中文] 中文 [aria-label=Deutsch] Deutsch [aria-label=English] English [aria-label=Español] Español [aria-label=Français] Français [aria-label=Italiano] Italiano [aria-label=한국어] 한국어 [aria-label=Nederlands] Nederlands [aria-label=日本語] 日本語 [aria-label=Português] Português [aria-label=Pусский] Pусский [aria-label=Polski] Polski [title=Mobile menu] Get it free Products Featured Developers Product Managers IT professionals Business Teams Leadership Teams Featured Developers Product Managers IT professionals Business Teams Leadership Teams See all apps Featured FEATURED APPS Jira Flexible project management Confluence Collaborative knowledge workspace Jira Service Management High-velocity service delivery ATLASSIAN COLLECTIONS Supercharge teamwork seamlessly Jira • Confluence • Loom • Rovo Optimize strategy and outcomes confidently Focus • Talent • Align Deliver service at high-velocity Jira Service Management • Customer Service Management • Assets • Rovo Ship high-quality software fast Rovo Dev • DX • Pipelines • Bitbucket Build products with confidence Jira Product Discovery • Feedback • Rovo POWERED BY Rovo AI-powered apps – driven by your team's knowledge. 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GET https://cloudflare-dns.com/dns-query?name=_public-agents.atlassian.com&type=TXT (DoH) HTTP/2 200 server: cloudflare date: Sun, 27 Sep 2026 12:09:03 GMT content-type: application/dns-json access-control-allow-origin: * x-content-type-options: nosniff content-length: 270 cf-ray: a41a65b3bca93762-BOS alt-svc: h3=":443"; ma=86400 [body: 270 bytes as received, sha256 eb545044c95e1bf2f60452a643b06a6746cbf9278ebcc9450b973987d67a0f08] {"Status":0,"TC":false,"RD":true,"RA":true,"AD":false,"CD":false,"Question":[{"name":"_public-agents.atlassian.com","type":16}],"Authority":[{"name":"atlassian.com","type":6,"TTL":900,"data":"ns-112.awsdns-14.com. awsdns-hostmaster.amazon.com. 1 7200 900 1209600 120"}]}